1.	Check the prerequisites for NightWatchman
2.	Check the known problems
3.	Create a technical report for NightWatchman

 

 

1. Check the prerequisites for NightWatchman

NightWatchman is supported on any workstation running the following Microsoft operating systems:

1. Windows Vista (Business, Enterprise, Enterprise x64 and Ultimate)
2. Windows XP SP2 and above

NightWatchman will not install on any Microsoft Server systems.

NightWatchman will only work on machines that are APM or ACPI compliant.

The following knowledge base articles from the Microsoft website give more information on APM and ACPI.

Windows XP

ACPI Overview
Windows XP and Advanced Power Management (APM) Support

 

2. Check the known problems

To do this you should read the readme.htm file included with the NightWatchman installation. This includes late breaking news, and details on any known problems.

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3. Create a technical report for NightWatchman

The technical report should contain the following information:

1. The NightWatchman logfile.
2. Version number of NightWatchman.
3. The OS, version number and patch level the machine is running.
4. Which type of power management is available on the client machine?

To help determine the cause of technical problems NightWatchman keeps a logfile of all its settings and interactions. This is the main source of information in the technical report. By default this logfile is called "NightWatchman.log" and is contained in the following directory:

C:> cd C:\Documents and Settings\All Users\Application Data\1E\NightWatchman50

The version number for NightWatchman can be found using the following NightWatchman command line option:

C:> nightwatchman -version

You should then use the information you have gathered (and take note of the location of any log files) to fill out the Support Form.

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