Third Party Platform Support


third party platform supportWe’re often asked by customers about platform support for the technologies that we work with. People often want to know when we will support the next version of that platform. Right now we’re getting asked about things like:

“Do you support Windows 8.1?” or “When will you support SCCM 2012 R2?”.

The answer is different, depending on the sort of customer you are. There are three main groups of people when it comes to this answer.

1. RTM (Release to Market): If you’re a fairly technically conservative organization and only want to install something that has been fully and officially market launched, with documentation, product sheets etc, we commit to supporting that new platform (such as a new version of Windows) in a RTM release no later than 90 days after the 3rd party RTMs their product.

2. RTS (Release to Support): If you’re really keen to get access to the latest and greatest, then when the product is technically ready (Dev & QA complete), we produce a version that is quietly released, called an RTS (also known as “going gold” in the industry). This will be available prior to the main product RTM release. If you want to get your hands on this, please reach out to 1E Support.

3. Beta: Some people like to get their hands on our software really early on, be playing with it in their lab & feeding back in the test cycle. We’re happy to open our doors to these folks and welcome them in. So if you’d like to be involved – please reach out to support and tell us that you’re happy to participate in a beta program for the product.

We offer these three different levels of platform support, because everyone’s expectations are different. Working with some of the worlds largest organizations has taught us that enterprise software is always more complex than you think – you can’t just do a couple of days test and slap a “certified” logo on it and yet some people like to see it ASAP. We’re offering options for whichever end of the spectrum you are on.

Kind Regards

Geoff Collins | VP Technology

P.S There’s another group called “customer sponsor”, where we work directly with a customer from the inception through to release, showcasing it as we go through the development. Sometimes these are customer funded features, sometimes these are general items, that a customer is really keen to work with us on. We’re always open to conversations – please reach out.

To discuss Platform Support and related issues, contact us at info@1e.com, or join our industry discussion forum on LinkedIn, 1E INSIDEV1EW.

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Geoff Collins

About Geoff Collins

Geoff Collins is Vice President of Product Management at 1E, and leads the Product Management team. As part of the 1E team since 2005, Geoff has held a number of roles within the company, initially as a Solutions Engineer across the full gamut of 1E software, then became a Product Manager, before later being appointed Head of Product Management, leading a team of five Product Managers responsible for a suite of five products. He became VP Technology in early 2013. Geoff's role as VP of Product Management is focused on realizing the strategic roadmap for the company. He is passionate about ensuring that 1E continues to delight its customers with best-in-class software solutions, and maintains its position at the cutting edge of IT Efficiency. Away from the office, Geoff is an an enthusiastic sailor and has a boat called Jendor, which is moored on the River Hamble on the south coast of the UK.

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  1. Pingback: 1E Products and Microsoft SCCM 2012 R2 Support1E Blogs – Insight and debate on IT Efficiency

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