Support – Contact support

1E Global support

Operating out of 1E Headquarters in London, New York and satellite offices in Seattle, Florida and Australia, 1E provides world class support for our market leading IT Efficiency products and solutions.

To assist our customers in deployment, configuration and addressing technical issues and questions, we provide a purpose built – personalised Support Portal website, where customers may search a technical knowledge base, log and update support tickets and download installers or updates.

Contact 1E support

Maintenance customers

Find solutions to your technical problems on our Online Portal. Search our knowledge base, download the latest updates and fixes, log a new support case or check the status of your active support cases.

To get started, visit our online Support Portal If you have an urgent question, give us a call… UK +44 208 326 3499 / US 1-866-349-4032, followed by your 4-digit support pin code.


Current software release versions

NightWatchman Management Center
Enterprise View 2.0.300.21
WakeUp Server
Web WakeUp
1E Agent for Windows (includes NightWatchman Enterprise and WakeUp)
1E Agent for Mac
Nomad 2012
NightWatchman Server Edition
AppClarity 4.0.400.6
PXE Lite