Product purchasing information

Purchasing 1E Products

  1. How do I purchase 1E products?
  2. Can I purchase through a reseller?
  3. How is 1E software delivered?
  4. How is 1E software licensed?
  5. What is the pricing structure?
  6. What does pricing include?
  7. Do I have to purchase maintenance and support?
  8. Do I have to renew my software licence?
  9. What if I need an upgrade to my software and I do not have maintenance?
  10. Am I entitled to a discount on the cost of software?
  11. How do I become a reseller?
  12. How do I receive a business case for 1E WakeUp or NightWatchman?

1. How do I purchase 1E products?

We accept credit cards or you can issue a Purchase Order. If a credit card is used, the following information is required :

  • Number and name on card
  • Billing address for credit card
  • Type of credit card (all major credit cards accepted)
  • Expiry date

2. Can I purchase through a reseller?

Yes. We have 1E product resellers worldwide. The software is delivered directly to the end user.

3. How is 1E software delivered?

On receipt of an order, we provide a link for you to download your software. A licence key is issued in addition to a licence agreement and maintenance agreement. This can all be sent by email.

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4. How is 1E software licensed?

All of our products are licensed and priced per client.

5. What is the pricing structure?

All pricing includes maintenance and support for 1 Year.

6. What does pricing include?

Maintenance includes priority support, email notification of updates and all new releases and updates for free within the year. Support is provided by telephone and email.

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7. Do I have to purchase maintenance and support?

Maintenance and support are included with the initial order. From Year 2 this is priced at 25% of the cost of the software and is an optional purchase.

8. Do I have to renew my software licence?

No. The purchase of the software is a one-off charge. This is a perpetual licence. It is only maintenance and support that is renewable.

9. What if I need an upgrade to my software and I do not have maintenance?

You will then have to purchase an upgrade path and renew your maintenance.

10. Am I entitled to a discount on the cost of software?

We do offer government, charity and educational discounts. Please contact us directly for these discounts.

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11. How do I become a reseller?

Please go to the reseller section of our website. You can be set up as a 1E reseller in a few quick steps. This section is currently under construction.

12. How do I receive a business case for 1E WakeUp or NightWatchman?

In order to send you a business case that is specific to your requirements,
please fill out as much of the following information :

  • Total number of client machines
  • Most common system unit and monitor – make and model
  • Your average tariff paid for electricity per kwh

For 1E WakeUp:

  • Average hourly rate for an SMS Administrator
  • Number of Critical upgrades performed per month
  • Number of sites
  • Average hourly rate for support person

For NightWatchman:

  • Estimated proportion of user’s workstations that could not be put into the correct state overnight by IT staff on site and thus need to be upgraded during the day.
  • Percentage of workstations that are currently shut down each evening

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