Windows 7 – Problem Step Recorder Capturing the Symptoms For an IT support or help-desk administrator, being able to see what’s happening on screen and have an interactive conversation with the end-user, can be vital to diagnosing and solving problems as they occur. This is why a... [More]

Windows 7 Application Compatibility – Part 2 In the first part of this series, I covered the internals of Windows in-built application compatibility.  Version checks and folder location differences are the most common types of problem you are likely to encounter, but the full list of m... [More]

Windows 7 Application Compatibility – Part 1 Define the Problem When moving to a new Operating System platform there are number of factors and potential issues to consider, but probably one key burning question is: Will all my applications still work as before? The short answer is: ... [More]