1E Support – Be Efficient, use the Portal

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At 1E we want our customers to get the best out of our products, be more efficient, realize savings, and enhance the user experience.

Therefore here in the 1E Support team we want to give you the tools to help you achieve this.

Hence the 1E Support Portal which recently has had a makeover with new functionality.

If you are a 1E customer and have maintenance for any one of our Products then you have access to this Support Portal.

The 1E Product documentation repository containing Installation and Administrator guides to our software is here, also you can download the latest versions of our software and appropriate hotfixes or maintenance releases.

This also gives you access to a vast searchable Knowledge Base which includes a range of articles for each product. Explaining features, best practice, methods of implementation, configuration or upgrading.

If you want to be kept up to date with the latest articles being produced then you can sign up to our RSS feeds, divided by product, so you only see the information that applies to you.

If you don’t find an answer to your question through the Knowledge Base then you can log a case directly through the Support Portal, update it and then track the case through to resolution.

As part of any Support case you can also create an FTP account on our server so you can provide us with any additional logs or data.

Just head to http://SupportPortal.1e.com and login with your email address.

  • Online Documents
  • Latest Release
  • Knowledge Base
  • RSS Feeds
  • Log and track Support Cases
  • Product Lifecycle

Remember the Support portal is now your first and best method to raise a Support incident.

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