Oct 27, 2021 Navpreet Kundal

Infographic | Why your automation strategy is holding back your digital employee experience (DEX) program

With the continued move to hybrid working, priorities have shifted to providing a good digital employee experience (DEX). But in large enterprises in particular, automation is required to scale problem resolution across thousands of endpoints. The problem? Automation strategies aren’t always aligned to DEX strategies…
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Digital employee experience (DEX) management processes and technologies have been developed specifically to monitor how workforces actively utilize information technology (IT) devices and software services to gauge their productivity and perceptions of resource usability. Additionally, and perhaps more importantly, effective DEX solutions provide automation to dynamically resolve any detected deficiencies in real time.

However, recent research from EMA shows that many DEX initiatives fail due to the lack of automation. Why? Because many organizations still rely on manual processes to fix IT experience issues. Without automation, IT teams become overburdened with analytics that they don’t have the capacity to do anything about.

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Read the full EMA report, Identifying Effective Digital Employee Experience (DEX) Management Solutions: A Quantitative Analysis