Better Together, Shopping & Servicenow

Would you like to have one consolidated view of all IT incidents or tickets in ServiceNow so you can better correlate incidents with a more targeted response from IT?

The benefit: Fewer resources will be needed to monitor and run your help desk.

A major bottling company has deployed Shopping, 1E’s enterprise app store, instead of the native capabilities of ServiceNow. The seamless integration between Shopping and ServiceNow provides:

• A single system of record to track requests, approvals and delivery of applications, with common audit trails of all requests.
• An on demand end-user experience where end-users can “shop” for IT assets, thereby maximizing self-service capabilities.
• System Administrators and help desk personnnel have a single place to monitor the status of user-requests and provide the appropriate level of response.

Ambareesh Kulkarni, VP of Client Services and Liam Morrison, Director of Solution Engineering, will use a live instance of ServiceNow and Shopping, to demonstrate how the two products complement each other and provide a solution that meets the demands of both the end-user and IT.

1E Shopping and ServiceNow