Solutions for IT Operations:
End User Computing and IT Service Management
Today more than ever, users expect a seamless IT Experience. For IT Operations and ITSM teams, providing this requires actionable visibility into endpoint health, the ability to respond instantly to Operations or Security issues, and the capability to keep users current with patches and updates without disrupting the wider business.
Over 30% of “knowledge workers” work from home at least once a month. 1E ensures that IT teams can support users and secure endpoints regardless of location. Whether users are in the office or on the move, with or without VPN, 1E can:
- Monitor “endpoint-perception” to identify performance and configuration issues.
- Provide advanced self-heal capabilities through integration with 1E Shopping and ServiceNow Service Catalog.
- Provide real-time investigation and remediation capabilities.
- Reduce downtime when the unexpected happens.
- Improve patch and update success by ensuring Microsoft SCCM and other critical tools are “healthy” and operating well.
Windows Servicing and Application Migration
Improve security, end-user experience and reduce costs while keeping up to date with Windows 10. Enable end-users to self-serve and control Windows 10 upgrades and OS rebuilds. Use intelligent “App Migration” to ensure unused apps are not re-deployed and older apps are updated.
Real Time Investigation and Remediation
Massively reduce support cost and remediation times. Query and take action on one, many or all endpoints in seconds. Integrate with ServiceNow and other ITSM tools to embed real-time endpoint interaction with Incident management and self-service capabilities. Automate troubleshooting and remediation with Incident Templates. Enable advanced self-heal capabilities for end-users.
Discovery and Inventory
Identify all network connected devices. Gather in-depth detail of software, hardware and network connections. Discover unmanaged devices, and bring them under control. Populate your CMDB with the latest data. Perform SAM inventory. Understand relationships between devices, and extend inventory capabilities as required to gather additional details on-demand.
Get improved, real-time visibility into patch status. Improve patch success by monitoring SCCM health and repairing issues with WMI or Agents as they arise. Use Directly install zero day and third-party updates. Increase speed, improve reporting and improve success rates.
Privileged Access On-Demand
Protect machines from unauthorized access (eliminating 3 of the top 5 attack vectors) and prevent unapproved change by making administrative rights and access protocols (RDP, SSH, etc.) available on demand for privileged users only. Enable RDP, SSH, etc. protocols and Administrative rights on a given endpoint in real time. Integrate with change control so that access to a system is only possible for specifically approved users during approved change windows.
Automatically generate an endpoint specific “norm” for performance (Network, CPU, Disk, etc.). Monitor for significant deviations to that norm and trigger alerts to enable proactive support based on actionable insight on performance issues, network problems and deviant behavior (eg: potential ransomware activity), all tailored to each specific endpoint “norm”.
React to issues, ransomware and malware attacks in real time. Quarantine devices instantly to prevent lateral movement as soon as an incident is identified. Enable complete remote OS rebuild (while in Quarantine). Endpoint DR ensures you can move faster than malware and rapidly recover those machines were initially impacted.
Leverage the power of Tachyon to replace multiple agents. Replace several individual agents that provide subsets of Tachyon functionality. Reduce endpoint resource consumption, reduce server infrastructure, reduce maintenance and subscription costs.