Real-Time Employee Experience

The employee experience is significantly inferior to that of consumer technologies. Significant technical challenges need to be overcome to empower IT staff to resolve issues immediately, automating common but complex scenarios, like Windows break/fix rebuilds, from any location, and controlling configuration drift.

Real-time-User-Experience

With 1E, you can provide your employees with more choice than ever before and instant gratification. Here are some of the deliverable outcomes you can expect:

1E automates Windows deployment to the extent that it is safe to put it in the hands of your employees. Whether upgrading to the latest Windows 10 release, reinstalling the OS due to software issues or malware, or replacing a device, employees are guided through the process at their convenience. We ensure the user has the applications and files they need on the device and they’re ready to work when the deployment completes. This can all be done by employees in the office, working from home or out on the road.

1E automates even the most complex remediations wherever the employee is located. 1E’s Real-Time Platform, Tachyon, will immediately fix the issue being tackled. For problems which require more drastic action, like rebuilding a Windows PC, 1E has the only solution available that the employee can self-serve from any location, like home, while being guided by an intelligent agent.

Cutting-edge self-service

1E enables junior technicians to resolve 40% more issues on first attempt by eliminating the need for deep domain knowledge, RDP access or even admin rights to the endpoint. With 1E’ Real-Time Platform, Tachyon, employee productivity is maintained as they don’t have to be present or be disrupted by the technician requiring remote desktop access. Junior technicians’ capabilities are constantly increasing as each time a senior technician resolves an issue, the solution becomes available to all.

1E’s Real-Time Platform, Tachyon, enables senior technicians to diagnose problems across one or many endpoints interactively and without impacting performance or requiring RDP. Tachyon’s user-friendly interface enables organization-specific fixes to be created for all issues in a fast but safe manner. With its tailored environment, Tachyon can rapidly develop and automatically test fixes that scale across the organization and on every endpoint, regardless of type (server, laptop, Windows, Mac, Linux, IoT, Android, edge).

“I put Tachyon in my environment because it seemed almost impossible that it was able to deliver results that fast. We have been able to reduce all the interruptions we had with end users. We are able to get information from the endpoints without calling or emailing the end users.”

Ivan Jaramillo
Director, Client Support, Pernod Ricard

Tachyon’s Guaranteed State feature ensures that even the most complex baselines can be easily created and applied so they react in real-time (without the need to wait for polling cycles) and stop issues before they become serious problems. If you want to heal a machine before it becomes slow and problematic to the employee, then 1E has the answer.

Organizations using Tachyon benefit from a 52% reduction in configuration drift incidents due to lower numbers of system glitches and IT system failures

Windows deployment and servicing automation

1E automates Windows deployment to the extent that it is safe to put it in the hands of your employees. Whether upgrading to the latest Windows 10 release, reinstalling the OS due to software issues or malware, or replacing a device, employees are guided through the process at their convenience. We ensure the user has the applications and files they need on the device and they’re ready to work when the deployment completes. This can all be done by employees in the office, working from home or out on the road.

Cutting-edge self-service

1E automates even the most complex remediations wherever the employee is located. 1E’s Real-Time Platform, Tachyon, will immediately fix the issue being tackled. For problems which require more drastic action, like rebuilding a Windows PC, 1E has the only solution available that the employee can self-serve from any location, like home, while being guided by an intelligent agent.

Cutting-edge self-service
First-time ticket resolution

1E enables junior technicians to resolve 40% more issues on first attempt by eliminating the need for deep domain knowledge, RDP access or even admin rights to the endpoint. With 1E’ Real-Time Platform, Tachyon, employee productivity is maintained as they don’t have to be present or be disrupted by the technician requiring remote desktop access. Junior technicians’ capabilities are constantly increasing as each time a senior technician resolves an issue, the solution becomes available to all.

Fast resolution for complex issues

1E’s Real-Time Platform, Tachyon, enables senior technicians to diagnose problems across one or many endpoints interactively and without impacting performance or requiring RDP. Tachyon’s user-friendly interface enables organization-specific fixes to be created for all issues in a fast but safe manner. With its tailored environment, Tachyon can rapidly develop and automatically test fixes that scale across the organization and on every endpoint, regardless of type (server, laptop, Windows, Mac, Linux, IoT, Android, edge).

“I put Tachyon in my environment because it seemed almost impossible that it was able to deliver results that fast. We have been able to reduce all the interruptions we had with end users. We are able to get information from the endpoints without calling or emailing the end users.”

Ivan Jaramillo
Director, Client Support, Pernod Ricard
Preventative remediation

Tachyon’s Guaranteed State feature ensures that even the most complex baselines can be easily created and applied so they react in real-time (without the need to wait for polling cycles) and stop issues before they become serious problems. If you want to heal a machine before it becomes slow and problematic to the employee, then 1E has the answer.

Organizations using Tachyon benefit from a 52% reduction in configuration drift incidents due to lower numbers of system glitches and IT system failures

Note: if you have ServiceNow you may choose the Real-Time Task Automation for ServiceNow solution, which includes all these capabilities directly integrated into ServiceNow ITSM for massive productivity benefits.

All 1E solutions are based on an outcome. Each solution utilizes several platform features and includes expert services over the lifetime of the customer relationship to ensure the outcome is achieved.

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