With 1E, you can provide your employees with more choice than ever before and instant gratification. Here are some of the deliverable outcomes you can expect:
1E automates even the most complex remediations wherever the employee is located. 1E’s Real-Time Platform, Tachyon, will immediately fix the issue. For problems which require more drastic action, like rebuilding a Windows PC, 1E has the only solution available that the employee can self-serve from any location, like home, while being guided by an intelligent agent.
1E enables junior technicians to resolve 40% more issues on first attempt by eliminating the need for deep domain knowledge, RDP access or even admin rights to the endpoint. Employee productivity is maintained as they don’t have to be present or be disrupted by the technician requiring remote desktop access. Junior technicians’ capabilities are constantly increasing as each time a senior technician resolves an issue, the solution becomes available to all.
1E’s Real-Time Platform, Tachyon, enables senior technicians to diagnose problems across one or many endpoints interactively and without impacting performance or requiring RDP. Tachyon’s user-friendly interface enables organization-specific fixes to be created for all issues in a fast but safe manner. Tachyon includes a tailored environment to rapidly develop and automatically test fixes that scale across the organization and on every endpoint, regardless of type (server, laptop, Windows, Mac, Linux, IoT, Android, edge).
"I put Tachyon in my environment because it seemed almost impossible that it was able to deliver results that fast. We have been able to reduce all the interruptions we had with end users. We are able to get information from the endpoints without calling or emailing the end users."
Tachyon’s Guaranteed State feature ensures that even the most complex baselines can be easily created and applied so they react in real-time (without the need to wait for polling cycles) and stop issues before they become problems. If you want to heal a machine before it becomes slow and problematic to the employee, then 1E has the answer.
Organizations using Tachyon benefit from a 52% reduction in configuration drift incidents due to lower numbers of system glitches and IT system failures
Note: if you have ServiceNow you may choose the Real-Time Task Automation for ServiceNow solution, which includes all these capabilities directly integrated into ServiceNow ITSM for massive productivity benefits.
Note: if you have ServiceNow you may choose the Real-Time Task Automation for ServiceNow solution which includes all these capabilities directly integrated into ServiceNow ITSM for massive productivity benefits.
All 1E solutions are based on an outcome. Each solution utilizes several platform features and includes expert services over the lifetime of the customer relationship to ensure the outcome is achieved.
Endpoint Management and Security
Task Automation for ServiceNow
1E Real-Time Platform
|Software Asset Management|
|Included in all Solutions|