Remote employee experience

As the world becomes increasingly remote-first, endpoint management becomes business critical. But adapting to enterprise-wide remote working creates new challenges for IT and employees alike. 1E can help you manage those challenges and deliver awesome employee experiences even when we all work from home.

New challenges when we work from home

Delivering an office-like experience at home

Delivering an office-like experience at home

A rapid increase in service desk incidents

A rapid increase in service desk incidents

A compliance minefield with 1000s of remote endpoints

A compliance minefield with 1000s of remote endpoints

Our five-point plan to enable work from home at scale within 48 hours

Get remote employees up and running

Get remote employees up and running

  • Gain real-time control and visibility over all remote endpoints without impacting networks
  • Run synthetic transactions on all endpoints to measure device performance and see if remote employees can work, and then proactively resolve any performance issues
Enable long-term remote working

Enable long-term remote working

  • Ensure remote endpoints are always performant, responsive, and secure by resolving any issues in real-time
  • Implement task automation to resolve issues directly from the ServiceNow console for first call issue resolution
Provide a self-service IT experience

Provide a self-service IT experience

  • Give employees the autonomy to manage their endpoints through self-serve software and services
  • Empower ServiceNow chatbot with endpoint automation to resolve common issues
Scale-up the service desk

Scale-up the service desk

  • Resolve large numbers of service desk tickets through automation built into ServiceNow
  • Empower junior staff to resolve more issues with the right tools, data, and programmatic knowledge sharing
Ensure security and compliance

Ensure security and compliance

  • Always stay in control of remote endpoints to ensure rapid patching and realtime compliance even if they’re offline
  • Respond to theft or loss of endpoint in real-time by safely removing all data

Effective remote working with 1E in 48 hours

The 1E Tachyon platform is the first real-time platform designed for remote workers. Giving EUC absolute visibility and control of 1,000s of remote endpoints, and giving employees office-like experiences wherever they are, Tachyon is a critical tool for a remote-first world. And we can implement it 48 hours.

Effective remote working
CASE STUDY

Giving all users the experience they want

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“The speed at which we’re able to get information from endpoints with Tachyon, especially in critical situations, helps us to respond to incidents, and even replace endpoints, quicker and faster than ever…”

Latest Resources

your endpoints in a remote-first world

How to manage your endpoints in a remote-first world

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Equipping the enterprise for full-time remote working

Equipping the enterprise for full-time remote working

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1E Tachyon is the first real-time platform designed for remote endpoints

1750+

Customers in 22 years

14M

Endpoints

98%

Renewal rate across core products

$3B

Savings

Trusted by organizations around the world

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