Support Statement

Published: 31st August 2017
Last Updated: 5th September 2017

1E is committed to provide customers with high quality products ready-for-use in their diverse production environments.

This includes support for Microsoft’s rapid-release cycle (“software as-a-service”) for Windows 10 and System Center Configuration Manager (ConfigMgr).

1E has implemented internal processes to ensure that customers can deploy 1E products and the Microsoft builds with confidence within the following documented timeframes:

 

Important Notes:
The following timeframe are subject to change, depending on changes in Microsoft’s processes, 1E customer feedback, and 1E process review. If changes are made 1E will update this Support statement.

1E support statements will be posted to the 1E support portal and dated.

All maintenance support contacts will receive notification by email when changes are made to this statement.

Please note 1E will no longer provide technical support or hotfixes for end of support versions of ConfigMgr Current Branch.

Quality Assurance Testing:
To ensure compatibility as 1E releases new products or versions, 1E will do formal Quality Assurance (QA) testing of new and current platforms that are in mainstream support by Microsoft.
Information about these platform requirements and 1E product can be found in our Support Portal and online help section.

ConfigMgr

Technical Preview The technical preview with related 1E products should only be used on a limited basis in labs and for testing, as per Microsoft’s guidance for such testing.
Support for 1E products with the technical preview, and resolution of any issues found, is at 1E’s discretion.
The technical preview is reviewed by 1E product teams for future roadmap.
Current Branch One month after the announcement of General Availability (GA Slow Ring) of a current branch build 1E will post a support statement stating whether there are any known issues with 1E products when using the current branch build.
The current branch build with related 1E products can be used in production at full scale.
The statement will be updated if any issues are later found.
The statement is based on formal Quality Assurance (QA) testing on General Availability Slow Ring builds.
One month after the announcement of general availability (GA Slow Ring) of a current branch builds, 1E will provide full support for the current branch builds and 1E will use all reasonable endeavours under its standard support SLA in resolution of issues.
Support for Current Branch will last for as long as Microsoft provides support

Note: Microsoft ConfigMgr release announcements are blog postings at this blog: http://blogs.technet.com/b/configurationmgr/
Note: Support is only for System Center Configuration Manager current branch versions which are in mainstream support: https://docs.microsoft.com/en-gb/sccm/core/servers/manage/current-branch-versions-supported

Windows 10

Windows Insider Program (WIP) The Windows Insider Program build with related 1E products should only be used on a limited basis in labs and for testing, as per Microsoft’s guidance for such testing.
Support for 1E products with the WIP build, and resolution of any issues found, is at 1E’s discretion.
The Windows Insider Program build is reviewed by 1E product teams for future roadmap.
Current Branch One month after the announcement of availability of a current branch build, 1E will post a support statement stating whether there are any known issues with 1E products when using the current branch build.
The current branch build with related 1E products can be used in production at full scale but should not be used on mission-critical or sensitive computers.
The statement will be updated if any issues are later found.
The statement is based on formal Quality Assurance (QA) testing.
One month after the announcement of availability of a current branch builds, 1E will provide full support for the current branch builds and 1E will use all reasonable endeavours under its standard support SLA in resolution of issues.
Support for Current Branch will last for as long as Microsoft provides support.
Current Branch for Business (CBB) 1E will update the support statement within one month of the announcement of the current branch for business build
The CBB built with related 1E products can be used in production at full scale including on mission-critical or sensitive computers
Long-Term Servicing Branch (LTSB) 1E will update the support statement within one month of the announcement of the LTSB build.
The LTSB build for business with related 1E products can be used in production at full scale including on mission-critical or sensitive computers.
The statement is based on based on formal Quality Assurance (QA) testing.
One month after the announcement of availability of a LTSB build, 1E will provide full support for the LTSB build and 1E will use all reasonable endeavours under its standard support SLA in resolution of issues.

 

Note: Windows 10 release announcements are blog postings at this blog: https://blogs.windows.com/windowsexperience/

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