Overview

Shopping automates the request, approval, licensing and delivery cycle of end-user requests to significantly reduce operational cost and software spend. This self-service solution dramatically increases user satisfaction, is implemented rapidly and easily integrates with in-house applications. Shopping enables IT helpdesk staff to focus on more strategic tasks. The result is a more agile IT infrastructure which puts users in control of the IT resources available to them.

Reduce cost of desktop applications

One in every five dollars of most IT budgets is spent on buying licenses for desktop applications. This share increases when you include the costs for response time and manual effort for distribution, installation and license management. Often licenses are purchased but the software goes unused, or is only required for short term use. Shopping helps reduce spend on licenses by automating the removal of software and by supporting a rental model for software deployment. Rental allows enterprises to derive the maximum value from their software purchases.

Happy and productive end-users

Shopping increases end-user satisfaction overnight. Standard applications are delivered within a couple of minutes from the initial end-user request and the easy to use shopping cart web site can be customized to match your corporate styling. End-users quickly get to grips with the solution and feel empowered and in control of their PC.

NEW Empowering branch administrators

There is a growing trend for organizations to delegate aspects of IT decision making to a regional business unit in order to increase agility and lower management overheads. Shopping will enable this, ensuring that strict governance remains without the need to change or compromise your existing systems management infrastructure.

Key benefits:

• Reduces software license costs - application rental limits usage to a period of time, allowing automatic software and license retrieval
• Increases user satisfaction - Self-Service solution that empowers the user to choose what they need when they need it and control the delivery time to minimize disruption
• Lowers helpdesk costs - the software request process is automated from request to delivery, allowing IT staff to focus on more productive tasks
• Increases productivity - deploys requested software fast, allowing users to remain productive
• Controls the use of software - authorization workflow is automated, ensuring licensed software is accounted for and only delivered to those with approval to use it
• Delivers fast ROI - simple implementation and low running costs sees a typical ROI of between 3 to 6 months

Extendible and customizable

Shopping enables self-service packaged application provisioning with proven scalability to suit any size of business up to enterprise-level. The Shopping workflow can also be applied to non-software items, the presentation can be customized and an API presents opportunities for integration with other request and provisioning systems. Combine this with an ROI of less than three months and you can see that Shopping is a clear and unique winner.

Shopping, reliable technology from a reliable company

Shopping has proven it is scalable and reliable in a live environment. At Syngenta, Shopping handled over 147,000 requests and saved over 50,000 man hours of IT support time.

"The application is doing 100 per cent of what it was designed to do, and enabling our users to get the software they need to work effectively."

Mario Kunz, Global Client Services Lead, Syngenta

Take a look at the details page to see some of the new features of Shopping.