What is Digital Employee Experience?

DEX, or digital employee experience, refers to the relationship between employees and their organization’s digital workplace. From the software and hardware used each day to IT interactions, DEX is the total of all digital touchpoints an employee encounters at work.

To create, measure, maintain, and improve great digital employee experience (DEX), organizations must develop a comprehensive DEX strategy that makes use of key DEX tools.

“Digital employee experience (DEX) tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. They also help IT support, asset management, procurement, and other teams whose work depends on reliable information.”

What are the essentials of DEX?
As companies embrace hybrid work, and as our workplaces and tasks go digital, so does the employee experience. The endpoint management, IT service management (ITSM), and digital experience monitoring (DEM) platforms and markets are converging into a new category: digital employee experience (DEX).

What is Digital Employee Experience (DEX)?

You see the phrase "digital employee experience" (DEX) everywhere these days. But what is DEX, why does it suddenly matter so much, and what does it mean for you?

The DEX butterfly effect: What is the true cost of a bad employee experience?

Bad employee experiences can have far-reaching consequences for your business. And poor DEX can affect revenue, turnover, and customer experience.

DEX: A Guide to Digital Employee Experience in an Evolving Hybrid Workplace

From hybrid work challenges, to the consequences of getting DEX wrong, to developing a DEX Center of Excellence (CoE), there's a lot for leaders to consider. Learn how to invest in your employees with digital employee experience management.

2023 Gartner® Market Guide for DEX Tools

By 2025, 50% of IT organizations will have established a DEX strategy, team, and management tool. You can explore insights into the use cases for DEX tools, the state of the market, what factors to consider from vendors, and more in this DEX market guide.

Why is DEX important?
DEX has quickly gone from nice-to-have to must-have when it comes to employee engagement and business success. 80% of IT decision-makers and knowledge workers say DEX is a key consideration within their enterprise’s digital transformation strategy and 81% agree that those who don’t make DEX a board-level priority will fall behind.

Visualizing the Importance of DEX

Hear from 1E CEO, Mark Banfield, on the CTO Show to discover more about how DEX tools increase product output, productivity, and customer experience.

DEX Drive 1: DXC Technology

In this first episode of DEX Drive, 1E CEO, Mark Banfield hops in the car with Jeff Monaco, VP Modern Workplace at DXC Technology. They take to the streets of Boston, MA to catch up on the latest digital employee experience (DEX) news.

DEX Drive 2: Forrester

In the second episode of DEX Drive, 1E CEO, Mark Banfield heads to Boulder CO, to catch up with Andrew Hewitt of Forrester. Join them for a spin to hear more about the state of digital employee experience (DEX), what the future looks like, how AI fits in, and much more.

DEX Drive 3: ServiceNow

In the third episode of DEX Drive, 1E CEO, Mark Banfield is on home turf in the UK! Damien Davis, Senior Product Leader at ServiceNow, joins him for a ride through the Cotswolds. Watch on to hear more about the impact of poor DEX, the importance of real time visibility, how AI will impact the service desk, and more.

DEX Drive 4: Sumir Karayi

In the fourth episode of DEX Drive, 1E Founder, Sumir Karayi joins 1E CEO, Mark Banfield for a drive around London. Watch to hear about the importance of DEX, the future of AI, and more.

Why invest in DEX?

Fewer IT issues that disrupt employee productivity, better endpoint configuration and patch compliance, a more proactive and employee-centric IT function–these are just a few of the many DEX business benefits.

Let’s dive in.

Reduce operational costs

The real-time visibility and remediation capabilities of an effective DEX strategy leave IT better equipped to respond proactively and quickly to issues and communicate more effectively with users. This means less downtime, more productive employees, and fewer costs to the business.

Improve IT efficiency

By prioritizing DEX, companies create an environment where employees can effectively navigate digital tools and systems, leverage automation, and minimize frustrations and disruptions. This, in turn, reduces the burden on IT support teams, allowing them to focus on more strategic initiatives and advanced problem-solving.

Better employee experience and customer experience

A well-developed digital employee experience (DEX) leads to better customer experience (CX). By empowering your employees with seamless digital tools, fostering engagement, and showcasing and committing to creating a positive work environment, companies can attract top talent, boost productivity, and enhance customer experiences.

Improve employee attraction and retention

Prioritizing digital employee experience empowers employees, enhances productivity, fosters engagement, facilitates flexible work arrangements, supports continuous learning, and strengthens communication and collaboration. These factors collectively contribute to attracting and retaining talented employees, as they feel valued, supported, and equipped with the necessary resources to thrive in their roles.

Cost savings and DEX

As many organizations face budget constraints amid economic uncertainty, making strategic IT decisions can empower you to spend less while providing a great digital employee experience.

“CIOs are being tasked with an increased demand in delivering business value from technology initiatives without additional resources.” – Gartner 2024 CIO Agenda

Learn how to do more with less, make every penny count, and futureproof your business. Discover cost-optimization with 1E.

How to develop, measure, and maintain DEX with 1E

Digital employee experience (DEX) is a critical factor in the digital workplace as it leads to positive business results.

Implementing the right DEX tools is only the beginning of the DEX journey. It’s important to continually develop, measure, and maintain digital employee experiences with user-friendly DEX solutions.

Get inspired and explore some of our DEXPacks designed to help you do exactly that: