1E Automated Self Service for ServiceNow
Formerly Virtual Assistant
Extend your Service Catalog and Virtual Agent with advanced automation to instantly fulfill requests.
How it helps
1E Automated Self Service for ServiceNow is a set of advanced automation capabilites that extend your Service Catalog and Virtual Agent so you can instantly fulfill requests without making end users wait to get back to work.
Core features
1E Automated Self Service for ServiceNow features ServiceNow Service Catalog Connect and Endpoint Automation for ServiceNow Virtual Agent.
ServiceNow Service Catalog Connect
- Publish items to your service catalog with fully automated outcomes–right down to the endpoint.
- Automated changes, installations, and fixes to reduce tickets and work disruption.
Endpoint Automation for ServiceNow Virtual Agent
- Your virtual agent will automate resolutions when end users surface an issue that has a known fix.
- If the end user agrees, the fix runs, and the virtual agent follows up to confirm resolution.
See DEX scores
- See users’ DEX scores displayed on your ServiceNow incident pane.
- Breakdown DEX scores by performance, responsiveness, and stability.
Case study
1E and Unum: 10 years of transformation
By working with 1E, Unum automated the application distribution process, saving significant money and resources.
