1E Automated Self Service for ServiceNow
Formerly Virtual Assistant
Extend your Service Catalog and Virtual Agent with advanced automation to instantly fulfill requests.
How it helps
ServiceNow Service Catalog Connect
- Publish items to your service catalog with fully automated outcomes–right down to the endpoint.
- Automated changes, installations, and fixes to reduce tickets and work disruption.
Endpoint Automation for ServiceNow Virtual Agent
- Your virtual agent will automate resolutions when end users surface an issue that has a known fix.
- If the end user agrees, the fix runs, and the virtual agent follows up to confirm resolution.
See DEX scores
- See users’ DEX scores displayed on your ServiceNow incident pane.
- Breakdown DEX scores by performance, responsiveness, and stability.
1E and Unum: 10 years of transformation
By working with 1E, Unum automated the application distribution process, saving significant money and resources.