Professional Services

Key Challenges Addressed
Time to value
Resource constraints
Technical Expertise
Professional Services Packages
Packages
Implementation
1E Professional Services simplify complex IT solution implementations. Their expertise aids organizations with limited resources or knowledge. From planning to deployment, they assist in every step, providing training and support to optimize the solution for unique needs. Their guidance reduces risks, ensuring a smooth and efficient implementation, delivering faster time-to-value for customers.

Custom Solutions
1E Professional Services work closely with customers to tailor solutions to their specific DEX requirements. By understanding the unique challenges faced by our customers, the team develops customized solutions that optimize efficiency, security, and digital employee experience. Customers benefit from their expertise to achieve cost reduction, improved performance, and overall IT success.

Integration Package for ServiceNow
Transform your ServiceNow service desk with 1E's Professional Services Integration Package.
Our solution integrates real-time automation and self-service capabilities, improving operational efficiency and user experience. Our services are modular, supporting up to four ServiceNow instances (Dev/Test/QA/Prod) for optimal flexibility.
With a streamlined procurement process, expert support, and a tailored approach, our package simplifies implementation, accelerates time-to-value, and helps service desk leaders meet the demands of a hybrid workforce while lowering costs and enhancing satisfaction.

Add-on Packages
Our Professional Services add-on packages help customize and adopt DEX Packs and Endpoint Automation Rules so you can expand faster.
With fixed-fee packages (Small, Essential, Standard, and Premium), you get a specific number of DEX Packs and Rules to automate tasks, streamline operations, reduce costs, and improve compliance.
Customers can tailor these packages, all of which offer implementation value and speed.

DEX Recommendation Report
1E’s DEX Recommendation Reports help you improve digital employee experience.
Our tailored packages (Report Only, Assistance, and Full) address varied customer needs. They include assessments, recommendations, support, and reports to enhance engagement, productivity, and retention.

HealthCheck Packages
Experience the full potential of your on-premises or SaaS-hosted 1E platform with 1E HealthCheck.
Our comprehensive package offers infrastructure assessment, software performance audits, security analysis, user experience evaluation, and customized improvement plans.

Key Benefits
Expertise
The 1E Professional Services team has deep expertise in all things 1E and a thorough understanding of the IT landscape. They help customers optimize their 1E implementation, address complex issues, and ensure that 1E solutions align with their specific needs and goals.
Efficiency
The 1E Professional Services team helps customers accelerate their time to value. They quickly identify and prioritize the most critical areas for improvement, and then implement solutions that drive rapid, measurable results.
Collaboration
1E Professional Services works closely with customers to ensure full understanding of their needs. Customers can collaborate with the team to design and implement solutions for their specific requirements, rather than relying on generic, one-size-fits-all approaches.
Continuity
Your 1E Professional Services and Customer Success teams provide ongoing support. This includes check-ins, training, and updates. With their assistance, customers can confidently maintain and optimize their solution for long-term value.