1E Service Desk Augmentation for ServiceNow
Formerly ITSM Connect
Get real time incident investigation and remediation capabilities across your endpoint estate without leaving ServiceNow.
How it helps
- Access up-to-date inventory and diagnostics from your ServiceNow incident pane.
- Skip the Q&A line and deliver answers faster.
- Make pre-approved fixes available to first-line support from your ServiceNow incident pane.
- Run fixes directly on endpoints.
- Resolve more incidents on the first call.
See digital employee experience (DEX) scores
- See users’ DEX scores displayed on your ServiceNow incident pane.
- Breakdown DEX scores by performance, responsiveness, and stability.