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Process for Upgrading NightWatchman 22 February 2007 When upgrading installations of NightWatchman v4.x to later versions please follow the guidelines listed below. • Set the NightWatchman40 service to manual start • Re-boot the computer • Perform the NightWatchman upgrade If you are using systems management tools to automate the upgrade process then please ensure NightWatchman upgrades are performed when the user is logged off and the desktop is rebooted after the upgrade. 1E will provide a simpler upgrade procedure in the near future. Further information These guidelines are provided in response to a problem associated with upgrading GINAs, where desktop lockouts may occur when a user is logged on. If desktop loss has occurred, it can be retrieved by remotely restarting the NightWatchman service. To do this you must be logged on with an account which has permissions to restart services on the computer in question. • From another computer, open the Services Management Console • Select “Action” then “Connect to another computer …” • Browse to select the computer • From the services list, select the NightWatchman40 service and choose restart