ITAM Review

Process of the month – software request process

I suspect the reason many folks get in such a bind with designing a process to handle software requests is that they try and bundle no end of steps into the overall process, including procurement, testing, deployment etc. The trick with process engineering (like programming) is to focus on one element, get it working (and get it working well) and then consider pulling in other elements at a later stage – try not to map the moon!