Digital Employee Experience Doesn't Belong in a Silo

First-rate digital employee experience (DEX) requires a step beyond analytics. 1E Tachyon is the first toolset to unify Experience Analytics with real-time endpoint automation across Service Desk, Endpoint management, Asset Intelligence and Patch into a single platform.

Why Digital Employee Experience? Why now?

Organizations with high DEX maturity are more likely to have:


fewer disruptions to the end-user experience


higher employee retention


higher employee satisfaction


fewer security breaches

The Digital Employee Experience (DEX) Report

Exclusive Forrester report on DEX

What is DEX?

1E’s Digital Employee Experience platform, Tachyon, provides IT with actionable intelligence and real-time remediation capability to improve the experience of every employee.

1E Tachyon Platform
Experience and
Engagement Analytics

Experience Operations Console / Center

Software Asset Intelligence

Analytics, Reclaim and
ISO based SAM

1E Tachyon Platform
Real-Time Remediation
and Service Desk Automation

Last mile endpoint remediation for ServiceNow

UEM Augmentation

Automation of scale for Microsoft SCCM,
Intune Autopilot and VMWare

Why Tachyon

Respond in Real-time

Tachyon is the only technology that enables endpoints to be diagnosed and remediated in real time. This unique automation capability can deflect 90% of situations that would otherwise culminate in a disruptive remote deskside visit.

Unified Platform

Unlike competing point solutions, 1E Tachyon is the only solution to Digital Employee Experience, digital experience and service desk. Having fewer solutions means your IT environment is cheaper and easier to manage. And it’s built integration first to help your teams run a much more effective experience program.

Digital Twin

Reinventing the concept of predictive technology, the 1E digital twin simulates user behaviours with synthetic transactions to find experience issues before the user does. So your IT teams can proactively remediate experience issues at scale for a better digital experience.

Why 1E


Global Customers


Endpoints Managed


Renewal rate across core products


Customer Satisfaction


In collective productivity savings

What the analysts say


“1E excels at remediating device issues, with hundreds of out-of-the-box scripts, a script builder, suggested actions, and automatic remediation natively available. It also has a robust survey tool and chatbot.” “1E has a direct in-product integration with ServiceNow, enabling service desk admins to see experience issues and take action directly within ServiceNow.”

Andrew Hewitt

Analyst, Forrester

EMA Research

“In comparison with other product sets, the platform displays particularly strong functional support for systems-level management and the most comprehensive set of automation capabilities, which collectively deliver impressive autonomic and proactive experience management support.”

Steve Brasen

Managing Research Director, EMA

We’re sure you have questions about what this means for your organization.

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