Digital Employee Experience Doesn't Belong in a Silo
First-rate digital employee experience (DEX) requires a step beyond analytics. 1E Tachyon is the first toolset to unify Experience Analytics with real-time endpoint automation across Service Desk, Endpoint management, Asset Intelligence and Patch into a single platform.
Why Digital Employee Experience? Why now?
Organizations with high DEX maturity are more likely to have:
fewer disruptions to the end-user experience
higher employee retention
higher employee satisfaction
fewer security breaches
What is DEX?
1E’s Digital Employee Experience platform, Tachyon, provides IT with actionable intelligence and real-time remediation capability to improve the experience of every employee.
Experience and
Engagement Analytics
Experience Operations Console / Center
Software Asset Intelligence
Analytics, Reclaim and
ISO based SAM
Real-Time Remediation
and Service Desk Automation
Last mile endpoint remediation for ServiceNow
UEM Augmentation
Automation of scale for Microsoft SCCM,
Intune Autopilot and VMWare
Why Tachyon
Respond in Real-time
Tachyon is the only technology that enables endpoints to be diagnosed and remediated in real time. This unique automation capability can deflect 90% of situations that would otherwise culminate in a disruptive remote deskside visit.
Unified Platform
Unlike competing point solutions, 1E Tachyon is the only solution to Digital Employee Experience, digital experience and service desk. Having fewer solutions means your IT environment is cheaper and easier to manage. And it’s built integration first to help your teams run a much more effective experience program.
Digital Twin
Reinventing the concept of predictive technology, the 1E digital twin simulates user behaviours with synthetic transactions to find experience issues before the user does. So your IT teams can proactively remediate experience issues at scale for a better digital experience.
Why 1E
500
Global Customers
11M
Endpoints Managed
98%
Renewal rate across core products
99%
Customer Satisfaction
$3B
In collective productivity savings
What the analysts say
Forrester
“1E excels at remediating device issues, with hundreds of out-of-the-box scripts, a script builder, suggested actions, and automatic remediation natively available. It also has a robust survey tool and chatbot.” “1E has a direct in-product integration with ServiceNow, enabling service desk admins to see experience issues and take action directly within ServiceNow.”
Andrew Hewitt
Analyst, Forrester
EMA Research
“In comparison with other product sets, the platform displays particularly strong functional support for systems-level management and the most comprehensive set of automation capabilities, which collectively deliver impressive autonomic and proactive experience management support.”
Steve Brasen
Managing Research Director, EMA
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