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1E Intelligence: Revolutionizing Autonomous DEX with Hybrid Edge AI

We’re thrilled to introduce 1E Intelligence, an AI engine that’s set to redefine digital employee experience (DEX).

The innovative capabilities of 1E Intelligence, anchored by Hybrid Edge AI, merge the immediacy of edge computing with the analytical capabilities of cloud-based artificial intelligence. This fusion provides real-time, localized data processing, providing a responsive, intelligent solution tailored to the evolving needs of modern digital environments.

1E Intelligence is at the forefront of the Intelligent Edge movement, transforming how IT systems interact and respond to user needs. Processing data locally on devices significantly reduces latency, leading to a frictionless IT experience. This approach streamlines operations and enhances overall efficiency and user satisfaction, marking a shift from reactive to proactive IT management.


Intelligent Sentiment: understanding user sentiment like never before

Intelligent Sentiment is a patent-pending user-centric Digital Twin AI that operates at the edge and predicts device friction and user frustration. This pioneering capability uses edge-based AI, processing directly on the user’s device, providing real-time feedback without the delays of cloud-based analytics. It’s a huge leap forward, delivering privacy-friendly, immediate insights into user sentiment that enhances productivity and decision-making.

This approach transforms IT support from reactive to proactive, equipping teams to resolve potential user experience issues promptly. Intelligent Sentiment is all about anticipation and ensuring a smooth IT experience by staying ahead of potential issues. This shift not only reduces user frustration but also boosts productivity, establishing a new benchmark for user-focused IT services.

Intelligent Insights: mastering the art of root cause analysis

Intelligent Insights, powered by predictive, causal, and generative AI, redefines how we tackle IT problems on the 1E platform. This smart system doesn’t just flag issues. It digs deep to find out why they’re happening, equipping tech teams with insights to fix problems before they affect users. It’s not only about spotting what’s going wrong; it’s about predicting and preventing future hiccups.

This tool goes beyond typical data crunching. It creates a forward-thinking IT space, enabling tech leaders to stay ahead of the curve. With a clearer view of IT health, they can quickly respond to and even sidestep tech troubles, leading to smoother digital workflows and better overall performance.

Shaping the future of frictionless IT

1E Intelligence isn’t just an advanced AI engine; it’s a visionary approach to creating a frictionless IT environment. It’s designed to navigate the intricate dynamics of digital workspaces, addressing the core challenges of drift, friction, and frustration.

By offering in-depth root cause analysis and predictive insights, 1E Intelligence enables proactivity. IT teams can anticipate and resolve issues before they impact the user experience. This proactive stance is a significant leap towards a more seamless, efficient, and user-centric digital workplace.

The impact of 1E Intelligence on business efficiency

The introduction of 1E Intelligence into the digital workplace is poised to have a profound impact on business efficiency. By automating the identification of issues and their root causes, it significantly reduces the time and resources typically spent on troubleshooting and problem-solving. This efficiency translates into better utilization of IT resources, improved user productivity, and ultimately, a more robust bottom line for businesses.

In summary, 1E Intelligence is designed to empower IT teams with tools that aren’t just reactive, but predictive and proactive. Intelligent Sentiment and Intelligent Insights capabilities provide IT professionals with a deeper understanding of the digital environment they manage. This enhanced understanding allows for more effective planning, quicker response times, and a more strategic approach to IT management.

1E Intelligence represents a transformative step in digital employee experience (DEX). With its advanced Hybrid Edge AI, localized data processing, and innovative features like Intelligent Sentiment and Intelligent Insights, it sets a new standard in the industry. 1E Intelligence is more than just a technological advancement; it’s a strategic asset for businesses aiming to optimize their digital environments and create a truly frictionless IT experience.


The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022