Simon has been at 1E since 2010 and is a member of the Customer Advocacy Team. His role entails working closely with existing customers to ensure they’re receiving the Benefits and Value from their continuing investment in 1E Solutions. He can draw on over 17 Years of experience in Technical and Service Management having previously been employed by Fujitsu Services and inTechnology. He also spent his formative part of his career with the Royal Navy.
So, let’s face it: every business goes through change. They need to evolve to generate new opportunities and react to new threats, and as part of that process, in a general sense, information technology always has to facilitate some part of this change or deal with the effects of this change, even if it was
Background The Information Technology Infrastructure Library (ITIL) is an Information Technology (IT) management framework that provides practices for Information Technology Services Management (ITSM), IT development, and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive check-lists, tasks and procedures that any IT organization can tailor to its needs.