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Be a Remediation Powerhouse: Fix Issues at Scale and in Real Time

When application or device issues disrupt work, every second counts. To keep employees productive and business flowing, IT needs to understand and remediate the issue fast—or, better yet, keep it from arising in the first place.

Let’s look at a few ways to address key IT issue resolution at speed and scale to become a remediation powerhouse.

Get insight into your digital employee experience (DEX)

You can’t deliver a great digital employee experience (DEX) without complete visibility into the factors that affect it. But only 3% of IT decision makers (ITDMs) say they have this visibility.

The advantage of insight enables IT teams to provide remediation with real-time insights, improving DEX. For example, insights into lower-performing software in your environment can help you make the right purchases for your workforce moving forward.

4 steps to better DEX

1. Run application analytics on user interactions, application performance, and infrastructure

2. Gain insights into the overall user experience and key areas for improvement

3. Optimize application speed and responsiveness under varying conditions

4. Proactively resolve problems to provide seamless access to critical apps

Mitigate security and compliance risk

Security breaches get more damaging every day, from reputational damage to costly breaches. To protect your business, take a holistic approach to maintain consistent security policies and controls across the organization—and respond quickly and effectively when issues and incidents occur. Focus on preventative strategies to mitigate risk, and sensible preparations to respond effectively when incidents do occur.

Manage privileged access

To be a remediation powerhouse, it’s vital to shrink your attack surface. After all, 82% of breaches involve the human element. Least privilege is essential to reduce the risk of stolen credentials, phishing, misuse, or user errors exposing your organization to cyberattacks. When employees need temporarily elevated privileges, grant that access only when needed and revoke it afterward to minimize risk without impeding productivity.

Are you interested in learning more? In this eBook, you’ll learn how 1E can help you address key IT issue resolution use cases at speed and scale. Find out why Forrester has called 1E a “remediation powerhouse”—and see what our platform can do for your business.


The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022