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DEX Drive: episode two with Forrester

In the second episode of DEX Drive, 1E CEO, Mark Banfield heads to Boulder CO, to catch up with Andrew Hewitt of Forrester. Join them for a spin to hear more about the state of digital employee experience (DEX), what the future looks like, how AI fits in, and much more.

Keen to skip straight to a particular topic? We’ve got you covered!

  • 00:00 – Introductions
  • 00:43 – Trends in DEX right now (despite economic downturn)
  • 02:06 – How do I deliver value to my customers? The DEX effect
  • 02:57 – Driving real business outcomes with DEX
  • 04:45 – AI, DEX, and remediation and root cause analysis
  • 06:28 – The impact of AI on IT jobs
  • 07:15 – What is the long-term future for the service desk?
  • 08:32 – Changing how people work and the human element
  • 9:40 – If you could communicate one thing to the world about DEX, what would it be?

Stay tuned for episode three of DEX Drive, where Mark is joined by Damien Davis of ServiceNow.

Did you miss episode one? You can catch up on demand here!



The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022