“Tools that measure and continually improve the digital employee experience are becoming more important as enablers of modern digital workplaces.” – 2023 Gartner Market Guide for DEX Tools
The 2023 Gartner Market Guide finds that digital employee experience (DEX) strategies, tools, skills, and metrics continue to remain priorities for Gartner clients exploring how best to support distributed workforces.
This demand is reflected in the continued growth of the DEX tool market, as vendors expand functionalities.
What is DEX?
As the workplace has become increasingly digitized, so has the employee experience. As a result, the endpoint management, IT service management (ITSM), and digital experience monitoring (DEM) markets have started to converge. Enter digital employee experience (DEX). To quote Gartner, “Digital employee experience (DEX) tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. They also help IT support, asset management, procurement, and other teams whose work depends on reliable information.”
Common use cases for DEX can include discovering unreported technology issues, self-healing repeatable issues with automation, transitioning from scheduled endpoint device life cycles to performance or consumption-based device refresh cycles, actively measuring technology performance and employee experience to focusing on continuous endpoint engineering and enabling proactive operations, and much more (as detailed in the report/Market Guide!)
Business outcomes with DEX
“DEX tools help IT leaders improve the digital employee experience and shift focus from technology management to more business-value-added work.” – 2023 Gartner Market Guide for DEX Tools
The business outcomes of DEX are numerous. Just some of the benefits Gartner mentions include:
- Fewer IT issues that disrupt and impede employee productivity
- Improved endpoint configuration and patch compliance
- IT becomes more proactive and human-centric
- Increased ability to attract and retain talent
The report/Market Guide further offers insight into complementary and adjacent technology markets to consider when getting started with DEX, as well as an analysis into both tool and organizational maturity factors to remain mindful of during your DEX journey.
Download the 2023 Gartner Market Guide for DEX Tools today to find out about:
- Use cases for DEX tools
- The current state of the market and its near-term predictions
- What factors to consider when evaluating DEX vendors and tools
- Representative Vendors of DEX tools
- Market recommendations for digital workplace leaders
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.