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Infographic | Digital employee experience (DEX) will be a differentiator in the future of work

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The sudden shift to distributed workforces in 2020 thrust digital employee experience (DEX) into the spotlight. Why? Well, as Forrester’s research shows, 8 in 10 organizations are planning to continue some form of hybrid working two years from today.  And, if you joined us for the Work From Anywhere Conference in September, you’ll know that being able to support hybrid working depends on a great DEX.

But with only 34% of IT decision-makers saying they’ll be able to support all hybrid work needs in the next two years with their current capabilities, and 1 in 5 saying they need to improve in order to meet today’s hybrid workforce needs, organizations are clearly grappling with this permanent shift. Read on for more research-based insights:

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Keen to learn some more? You can read the full research here. Additionally, if this has piqued your interest, why not fill out Forrester’s assessment to discover how your organization’s DEX maturity stacks up?


The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022