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Getting to know the CEO: 4 minutes with Mark Banfield

UXM-for-Digital-Workplace-Leaders- 6

If you hadn’t already heard, Mark Banfield was recently appointed as Chief Executive Officer here at 1E. He is as a seasoned software industry executive, with 20 years of experience building and running high performance global teams, that we are just delighted to have on board. Prior to joining 1E, Banfield was Chief Revenue Officer at LogicMonitor where he was responsible for leading go-to-market strategy and operations globally.
But this isn’t Wikipedia, we don’t just want to rattle off some general knowledge to you. We want you to get to know our new CEO properly and understand the what, why and how of Mark’s decision to join 1E and what the future holds.
Learn more about Mark, his experience, and his culinary excellence in this 4 minute interview.


Let’s start with the what. What is the current state of market? Well, the digital workplace has changed dramatically over the last 18 months as the pandemic has completely shifted businesses. As Mark points out, ‘digital transformation was already important, but the pandemic has reduced what may have taken 5 years into 5 months”. Organizations must now ‘do or die’ when it comes to innovation, as many of the technical systems and processes that were once in place for IT are no longer fit for purpose.

What does this mean? This means that digital employee experience (DEX) will continue to grow in importance, quickly becoming top of the agenda for the c-suite across any business. This leads us on to the why. Why did the state of the market and the future of DEX bring Mark to 1E? Well, the answer is simple. Mark believes that you cannot provide the necessary Michelin star experience to your customers if you don’t provide the same to your employees. How does this relate to 1E? Well, he feels that 1E’s technology is well placed to enable organizations across any sector, be it banking, retail or utilities, to support their journey to automation and in improving the digital employee experience.

Now, you’ve seen the word DEX here a lot. Keen to learn more? We’ve got you covered! You can find out everything you need to know about digital employee experience (DEX) here.


The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022