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Introducing 1E for Device Refresh: Modernizing Hardware Lifecycle Management

Device Refresh

1E is excited to announce the launch of 1E for Device Refresh. This solution facilitates proactive hardware asset management, resulting in reduced cost, reduced carbon impact, and appropriate allocation of devices to ensure employee satisfaction and reduce downtime.

IT teams spent a combined $766 billion on devices in 2022. Due to macroeconomic factors, the total amount spent by the end of 2023 is projected to be 8.6% less than in 2022. Organizations see a need to decrease the costs associated with hardware, but many of them simply stock up on problems for later by extending lease periods or just stopping refresh programs altogether. If consistent and accurate data isn’t used to make appropriate device decisions, this can easily lead to interruption for end users with improperly operating devices. 1E for Device Refresh is here to help reduce hardware spend without sacrificing user satisfaction.

1E for Device Refresh provides recommendations for devices to help determine if they should be retained (device is healthy as is), replaced (device should be swapped for a new one), repaired (hardware within the device should be changed), refreshed (configuration changes should make the device more performant), or reassigned (device is unsuitable for current user and should be redistributed to a new user). These statuses are determined from events that impact device performance, responsiveness, and stability. IT teams can use the statuses and their related event data to understand what’s wrong with a device before user complaints arise.

1E Device Refresh - Device status

Financial and carbon savings seamlessly integrate into the solution, providing effortless monitoring and reviewing of these performance metrics. A clear and easily accessible tracking system for device cost and environmental impact reductions means enterprises can make informed decisions and take proactive steps to optimize both their financial resources and their commitment to sustainability.

An advanced dashboard displays refresh statuses, financial and carbon savings, interactive graphs, device details, and more. Every piece of the dashboard and its ancillary screens help to make well-informed decisions and extend device lifetime.

1E Device Refresh - Advanced Dashboard

Modify default configurations to better align the refresh strategy with organizational requirements. There are several options for customization, including the names of statuses, the rules that dictate the events that determine statuses, categories of devices, and user personas, in addition to other preferences.

1E Device Refresh - Repair status rules

The consequences of a suboptimal device refresh cycle are clear: increased user downtime, costs, and environmental impact. Revolutionize your device refresh strategy with a powerful solution that provides customized, real-time data and recommendations. 1E for Device Refresh launches today, September 20th. We welcome the opportunity to show you more in a demonstration!


The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022