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Introducing Responsible AI Practices to Your Organization

Team meeting on Improving IT with AI

At 1E, we’re on a mission to reimagine how technology serves people, creating new avenues for IT to shape the future of work. In this blog, we’ll look at how you can start your journey toward responsible AI.

As you stride towards adopting AI-embedded software and the countless opportunities it presents for your organization, it’s important to consider how you’ll implement this tech the right way. This is especially important when you consider that only 35% of global consumers trust how AI is being implemented by organizations. And 77% think organizations must be held accountable for their misuse of AI. The vendor selection phase is your first act of responsibility. Here’s a compass to guide you through: 

Safety and security. Start by identifying vendors who build their solutions on a secure-by-design ethos. Their commitment should resonate in their actions – continuous monitoring, prompt risk mitigation, and a transparent display of their security architecture. 

Privacy and data governance. Dive into their data management practices. Do they respect user privacy? How aligned are they with data protection laws? A responsible vendor doesn’t just comply; they lead with robust data governance practices that uphold the highest standards of confidentiality. 

Transparency and explainability. Demystify their AI. It shouldn’t be a black box. A responsible vendor will help you understand the technology, the data it employs, and the rationale behind its recommendations. It’s about fostering a dialog that cultivates trust and ensures accountability. 

Accountability. Look for vendors who don’t shy away from the mirror. Continuous monitoring, auditing, and an unyielding resolve to iron out errors reflect a level of accountability. 

Solving real-world problems. AI is incredible, but ultimately, it should solve specific problems. Measure vendors’ resolve in harnessing AI to tackle real challenges. Their commitment should echo in solutions that bring clear value, for example, to elevate digital employee experience (DEX). 

Engage with vendors who not only propel you to the cutting edge but also stand tall on ethical grounds. Your choice reflects your commitment to a responsible AI journey. It’s about making choices that resonate with the future we’re keen to help shape; a future where technology is a trusted ally in redefining the workspace landscape. 



The FORRESTER WAVE™: End-User Experience Management, Q3 2022

The FORRESTER WAVE™: End-User Experience Management, Q3 2022