Earlier this year, in March 2021, we held our best WFA conference yet! With 18 speakers, 10 sessions, and 1700+ registrations, we were able to explore and enjoy valuable insights and discussions with IT leaders from across the globe. This fall, we’re back with an all-star line-up of brilliant speakers from the likes of Gartner, Forrester, EMA, DXC technology, and many more!
Unlike other virtual conferences, our sessions are carried out live to ensure you have an opportunity to ask questions and engage with other attendees. Engineered for the world of remote working, all sessions are designed in a sprint format that encourages high-energy conversations and provides a stream of valuable content in only half a day.
But enough about that, let’s take a closer look at September’s line-up:
Why digital employee experience (DEX)?
9:00 – 9:05 EDT
Amy is back, due to popular demand, to kick things off 1E style. She will be exploring the conference theme of digital employee experience, or DEX. What its all about, why it matters, and what to expect from the sessions to follow.
The path to maturing DEX for hybrid working
9:05 – 9:30 EDT
Senior analyst at Forrester, and an advocate of technology experience improvements, Andrew Hewitt, will be joining us to unveil Forrester’s new research. Picking apart the state of digital employee experience (DEX) maturity today, Andrew will explore key finding from the research, using digital experience analytics to support hybrid work, how to assess your own digital experience maturity, what the most mature organizations are doing to improve DEX, AND the next steps you can take to keep up. This is set to be a fantastic, insightful session not to be missed!
1E Showcase: The next chapter in DEX management
Bogdan Udrea, Chief Technologist Product, 1E
9:30 – 9:55 EDT
This session is all about what the next chapter in DEX management looks like for 1E, as we unveil revolutionary new capabilities on the 1E Tachyon Platform. We’re keeping our cards close to our chest on this one, but you can be certain that Rob and Bogdan will be showcasing the next juncture in your approach to digital employee experience management, sharing the latest product features, delivering live demos, and doing a live Q&A.
Turning manual service desk tasks into automated resolutions
10:05 – 10:25 EDT
Despite the promise of shift-left practices, many service desks struggle to truly automate at the level required. But why is automation still so difficult? Janine Savoury of DXC Technology joins us for this fireside chat to explore the journey of one particular service desk that has successfully used automation to realize service desk efficiencies. If you want to learn about the types of automation that have a true impact on incident volume and agent workload, as well as tips and suggestions for service desk leaders, this is the session for you!
Research: Assessing enterprises’ preparedness for remediating digital experience issues
10:25 – 10:45 EDT
Keen to learn more about remediating digital experience issues in a hybrid working world? You’re in luck! Steve Brasen, Research Director at Enterprise Management Associates, joins us to look at brand new research revealing the challenges and successes organizations are facing with remediating digital experiences issues. You can expect to hear about automation journeys, gaps that exist in the Digital Experience Management market, and how to achieve peak automation maturity.
Market Guide: Digital Experience Remediation Solutions
Steve joins us for a second session to share the results of an independent and objective evaluation that compares leading Digital Experience Management solutions side-by-side. You can anticipate gaining actionable guidance on which solutions to implement to ensure workforces remain productive, learning more about how the market has matured, and exploring what “remediation capabilities” means across the market.
Advanced DEX management: implementing a problem hunting methodology
10:45 – 11:05 EDT
In this live presentation, Cameron joins us to talk about his latest research into how organization can look to adopt a problem hunting methodology that goes beyond analytics to fix the issues your employees care about the most. Why? Well because just collecting analytics isn’t enough! Proactively hunting for experience issues and fixing them before they even rear their heads is the future. Be sure to join us to learn more about this revolutionary approach to DEX management.
Implementing DEX and Insights-Driven Experience Automation (IDEA)
11:15 – 11:35 EDT
Digital employee experience (DEX) offers IT organizations the opportunity to do something about a bad technology experience. Dan Wilson, Senior Director Analyst at Gartner, will be joining us to unveil Gartner’s emerging new category – DEX – that transcends simply “admiring” the problems employees face in their digitally corporate lives. This fireside chat will take you through Gartner’s emerging new category, what IDEA could mean for your organization, and how to get started with implementing an automation-driven approach to DEX. Don’t miss out!
Case study: Implementing DEX to support hybrid working
Kenneth Kirkwood, Workspace Technology Manager, Baillie Gifford
11:55 – 12:10 EDT
In this life fireside chat, newly appointed 1E CEO, Mark Banfield, is joined by Kenneth Kirkwood of global investment management firm, Baillie Gifford. The chat will focus on how to make hybrid working work for good – something Kenneth, as Workspace Technology Manager, is all too familiar with. Join us to hear, first hand, the initiatives Baillie Gifford rolled out to deliver a Digital Employee Experience (DEX) that scales to support hybrid working. This session is bound to provide real experience-based insights you won’t find elsewhere!
Implementing DEX and Insights-Driven Experience Automation (IDEA)
Mike McDaniel, President, Modern Workplace, DXC Technology
John Dubois, VP Digital Services, NTT Data
Erik Jost, Chief Strategy Officer, 1E
12:10 – 12:35 EDT
The path to maturing digital employee experience (DEX) requires standardized processes and business-wide commitment. For that reason, many organizations are looking to consolidate their DEX initiatives into a Center of Excellence (CoE). In this live panel, our expert panelists will discuss what makes for an effective CoE, building successful foundations, and how to measure and report on success! This is a fantastic opportunity to gain actional insights and takeaways – be sure to save your space.
Tachyon Masterclass: Proactive problem hunting with the 1E Tachyon Platform
12:35 – 13:00 EDT
Jason Keogh, Partner Chief Technologist at 1E, will be back again to talk all things the 1E Tachyon Platform. Featuring live demos and Q&A, this time Jason will be demonstrating how to use the capabilities of the platform to implement a problem hunting methodology in three steps: find the problem, fix it once, fix it forever for all users. This hugely popular session never fails to deliver, don’t miss out!
If you’re keen to learn more about the Work From Anywhere Enterprise conference, you can find key information here.
Joining us for the conference? Don’t forget to keep an eye on our LIVE COVERAGE blog that will be following the conference in real time! And don’t worry, if you haven’t yet registered, there’s still time!