1E’s Real-Time Platform, Tachyon, enables real-time investigation and task automation at all levels of IT. Its deep intelligence only requires a single packet exchange for most queries or actions. A performance issue, for example, does not require remote access and senior technicians need only fix the issue once before making the fix available for the employee to self-serve or a junior technician to safely deploy. In many cases, a new baseline can be created so the problem never occurs again.
All this functionality is available through ServiceNow for end-to-end workflow and task automation. The result is significant productivity gains across all levels of IT.
By 2020, 86% of companies will be at breaking point,
needing intelligent automation to keep up
1E’s Real-Time Platform, Tachyon, is designed to make automation easy, even in large and complex organizations.
Technicians can interactively investigate, develop and test fixes across all endpoints, getting results immediately to confirm success and move on to the next issue. They can then empower lower-level technicians to implement the fix, enable employees to self-serve, or even create an automated remediation so no other employee experiences the same issue.
of I&O organizations are ready with the versatile skills and ITSM practices required to be successful in 2023.
1E’s Real-Time Platform, Tachyon, augments all levels of IT. 1E enables employees to self-serve any request, even a complete PC rebuild or replacement, and empowers IT to resolve incidents across the organization interactively and immediately. These resolutions are then encapsulated as new functionality so they can be safely deployed by lower-level technicians or as self-service. New baselines can also be created to automate configuration drift management.
Give employees the mobile-like experience they expect.