1E’s Real-Time Platform, Tachyon, enables real-time investigation and task automation at all levels of IT. Its deep intelligence only requires a single packet exchange for most queries or actions. A performance issue, for example, does not require remote access and senior technicians need only fix the issue once before making the fix available for the employee to self-serve or a junior technician to safely deploy. In many cases, a new baseline can be created so the problem never occurs again.

All this functionality is available through ServiceNow for end-to-end workflow and task automation. The result is significant productivity gains across all levels of IT.

% of companies at breaking point

By 2020, 86% of companies will be at breaking point, needing intelligent automation to keep up

Source - ServiceNow: State of Work Report

1E’s Real-Time Platform, Tachyon, is designed to make automation easy, even in large and complex organizations.

Technicians can interactively investigate, develop and test fixes across all endpoints, getting results immediately to confirm success and move on to the next issue. They can then empower lower-level technicians to implement the fix, enable employees to self-serve, or even create an automated remediation so no other employee experiences the same issue.

Just 10%
of I&O organizations are ready with the versatile skills and ITSM practices required to be successful in 2023.

Source - Gartner: 2019 Strategic Roadmap for IT Service Management

1E’s Real-Time Platform, Tachyon, augments all levels of IT. 1E enables employees to self-serve any request, even a complete PC rebuild or replacement, and empowers IT to resolve incidents across the organization interactively and immediately. These resolutions are then encapsulated as new functionality so they can be safely deployed by lower-level technicians or as self-service. New baselines can also be created to automate configuration drift management.

Give employees the mobile-like experience they expect.

employees who think working in IT affects personal life

50% of employees think that working in IT is adversely affecting their personal life

Source - ITSM Tools: Future of ITSM 2019 Survey

My organization has implemented ServiceNow (or another ITSM solution) for better workflow visibility and control. How can we make further productivity gains?

1E’s Real-Time Platform, Tachyon, enables real-time investigation and task automation at all levels of IT. Its deep intelligence only requires a single packet exchange for most queries or actions. A performance issue, for example, does not require remote access and senior technicians need only fix the issue once before making the fix available for the employee to self-serve or a junior technician to safely deploy. In many cases, a new baseline can be created so the problem never occurs again. All this functionality is available through ServiceNow for end-to-end workflow and task automation. The result is significant productivity gains across all levels of IT.

How can I help my ServiceDesk respond at business speed?

1E’s Real-Time Platform, Tachyon, is designed to make automation easy, even in large and complex organizations. Technicians can interactively investigate, develop and test fixes across all endpoints, getting results immediately to confirm success and move on to the next issue. They can then empower lower-level technicians to implement the fix, enable employees to self-serve, or even create an automated remediation so no other employee experiences the same issue.

Employee experience is now a CIO-level issue. What can we do to improve it?

1E’s Real-Time Platform, Tachyon, augments all levels of IT. 1E enables employees to self-serve any request, even a complete PC rebuild or replacement, and empowers IT to resolve incidents across the organization interactively and immediately. These resolutions are then encapsulated as new functionality so they can be safely deployed by lower-level technicians or as self-service. New baselines can also be created to automate configuration drift management. Give employees the mobile-like experience they expect.

I am a senior IT decision maker and would like to discuss my business needs with a 1E Executive.

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