Workflow automation through ServiceNow (or another ITSM solution) provides better visibility and control over service desk processes. However, a technician still must manually complete the task at the endpoint. This task often requires remote access and, consequently, leads to further delays due to conflicting schedules.

Ideally, every task at the endpoint would be automated to deliver significant productivity benefits.

Tachyon enables real-time investigation and task automation at all levels of IT. Its deep intelligence only requires a single packet exchange for most queries or actions. A performance issue, for example, does not require remote access and senior technicians need only fix the issue once before making the fix available for the employee to self-serve or a junior technician to safely deploy without the need for admin privileges. In many cases, a new baseline can be created so the problem never occurs again.

All this functionality is available through ServiceNow for end-to-end workflow and task automation. The result is significant productivity gains across all levels of IT.

% of companies at breaking point

By 2020, 86% of companies will be at breaking point, needing intelligent automation to keep up

Source - ServiceNow: State of Work Report

Employee experience today is defined by B2C technologies and the availability of support, irrespective of location and time.

Users expect common problems to be resolved automatically, self-service capabilities for even complex remediations, and first-time resolution when they call a service desk.

1E’s Real-Time Platform, Tachyon, augments all levels of IT. 1E enables employees to self-serve any request, even a complete PC rebuild or replacement, and empowers IT to resolve incidents across the organization interactively and immediately. These resolutions are then encapsulated as new functionality so they can be safely deployed by lower-level technicians or as self-service. New baselines can also be created to automate configuration drift management.

Give employees the consumer-like experience they expect.

employees who think working in IT affects personal life

50% of employees think that working in IT is adversely affecting their personal life

Source - ITSM Tools: Future of ITSM 2019 Survey
How do I improve my Service Desk productivity?

Workflow automation through ServiceNow (or another ITSM solution) provides better visibility and control over service desk processes. However, a technician still must manually complete the task at the endpoint. This task often requires remote access and, consequently, leads to further delays due to conflicting schedules.

Ideally, every task at the endpoint would be automated to deliver significant productivity benefits.

Tachyon enables real-time investigation and task automation at all levels of IT. Its deep intelligence only requires a single packet exchange for most queries or actions. A performance issue, for example, does not require remote access and senior technicians need only fix the issue once before making the fix available for the employee to self-serve or a junior technician to safely deploy without the need for admin privileges. In many cases, a new baseline can be created so the problem never occurs again.

All this functionality is available through ServiceNow for end-to-end workflow and task automation. The result is significant productivity gains across all levels of IT.

% of companies at breaking point

By 2020, 86% of companies will be at breaking point, needing intelligent automation to keep up

Source - ServiceNow: State of Work Report
Employee experience is now a CIO-level issue. What can we do to improve it?

Employee experience today is defined by B2C technologies and the availability of support, irrespective of location and time.

Users expect common problems to be resolved automatically, self-service capabilities for even complex remediations, and first-time resolution when they call a service desk.

1E’s Real-Time Platform, Tachyon, augments all levels of IT. 1E enables employees to self-serve any request, even a complete PC rebuild or replacement, and empowers IT to resolve incidents across the organization interactively and immediately. These resolutions are then encapsulated as new functionality so they can be safely deployed by lower-level technicians or as self-service. New baselines can also be created to automate configuration drift management.

Give employees the consumer-like experience they expect.

employees who think working in IT affects personal life

50% of employees think that working in IT is adversely affecting their personal life

Source - ITSM Tools: Future of ITSM 2019 Survey

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