News & Insights
1E Tachyon Sentiment: Business Use Case
A struggle that business leaders are facing today is that of defining a business strategy and adapting their organization to an ever-changing business environment. One of the challenges in this is the fact there are many options available but not enough data to fully evaluate the situation and weigh up those options. And…
Vlog | Unified eXperience Management for Service Desk Leaders
In this vlog series we’re looking at Unified eXperience Management, how it can support success in the world of hybrid work, and the different ways UXM can benefit the key personas across your organization’s infrastructure. In our previous episodes we’ve explored UXM for CIOs and for Digital Workplace Leaders. In…
1E Tachyon Sentiment: HR Use Case
Whilst flexible and hybrid working provides numerous benefits, it has created new challenges across the board – especially for HR. No longer does HR have direct face-to-face interactions with the employee population, keeping them on the pulse of the organization. In–office settings, it is much easier for HR to get a feeling for the mood by…
The Service Desk’s Journey to ITSM Automation
With the service desk of today facing unprecedented new demands following the shift to hybrid and remote working, agents are feeling burnt out, end users face a friction-full digital experience, and IT costs continue to rise. It’s clear that service desk leaders need to effect positive digital experience improvements. But how? The answer is automation.
The Work From Anywhere Conference – Maturing digital employee experience practices for hybrid working
Join us this fall as we progress the conversation around the greatest challenge for IT organizations today: maturing our approach to managing digital experiences for hybrid working.