News & Insights

No one likes to hear negative feedback, but often this type of feedback can drive positive change. To properly support an anywhere workforce, IT organizations need to understand workplace technology from the perspective of employees to unearth their priorities, needs, and frustrations. In part 2 of this webinar series, we’ll explore how to turn users’ opinions into actionable insights to create better alignment between IT and the business that drives greater engagement, productivity and, ultimately, profitability.

In 2021, forward-looking organizations will increasingly adopt experience-level agreements (XLAs) to support, track, and quantify employee experience improvements. But where do you start, how do you socialize XLA’s in the business and how do they fit with traditional SLA’s? Bringing together the key talking points from parts 1 and 2 of the series, this webinar will identify how organizations can maximize the value of digital experience monitoring and management investments through the implementation of XLA’s.