Employee benefits firm Unum has saved £340,000 a year as a result of implementing a self-service portal from desktop management specialist 1E.
The firm has saved money as a result of a significant reduction in the time it takes to deal with its daily helpdesk calls.
The portal, called Shopping, has also seen the time it takes to deal with user requests reduce from between four and six hours to 10 minutes on average.
Read the full article:
https://www.computing.co.uk/ctg/news/2080543/benefits-firm-shopping-portal
