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Why customer feedback leads to more success across an organization

customer success

1E is an ever-evolving organization. With customers across multiple verticals, it’s important for us to be aware of industry change.

We are constantly keeping abreast of trends, incidents, and topics of concern. However, at times it can be challenging to remember to stop and really examine our success. As VP of Global Customer Success, it is my mission to not only celebrate our accomplishments as an organization but highlight the key members of our team who facilitate them.

Our Customer Success division strives for excellence, as all branches of the 1E team do.

Yet, little is actually known about the multiple facets of what the team truly does. Setting up training and troubleshooting issues is one small aspect.  A Customer Success manager works with their account to develop new skill sets with the tools they have to improve on their organization’s process. No two accounts are the same, however, common issues between them may arise. This is where a Customer Success manager can help shed light and align them to resolve things together.

Feedback is a major part of how we measure success.

Without feedback, how does one know what they need to improve upon? We’ve gathered some quotes from various customers to show how our tools are currently making a difference. Take a look:

“…The AppMigration tool itself has been so effective for us that the functionality it provides “paid for” our whole spend on WSS!”

“We went from 156 DPs and a ton of precache systems and removed all but 4 DPs and no longer manage a ton of precache systems. We have been very happy with the results and this was a primary goal for us when we originally purchased Nomad!”

“Using WakeUp with NightWatchman, we were able to hit tour required metric of 90% success for “Zero Impact Patching” of desktop systems (which are primarily our call centers and POS systems). WakeUp enables us to wake desktops for patching after hours, thereby not impacting during-the-day business activities.”

If you’re currently a 1E customer or want to be one, we want to hear from you. Tell us how our tools are changing your day-to-day life or how we can help improve it. Looking forward to hearing from you.

To learn more about the different aspects of creating a strong security culture, download the full eBook now.

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