Dec 02, 2021 Darren Parker

Infographic | From 24 hours to 24 minutes: Transform service delivery in 3 steps

The service desk is the front of house for your IT organization – and service delivery your way to delight employees. So why is the experience so…time consuming?
From 24 hours to 24 minutes: Transform service delivery in 3 steps

Service delivery cost optimization is front of mind for IT organizations today. While service desk workloads continue to increase, the demand from the wider business – and employees – is for greater operational efficiency. So how do you reconcile these needs?

The answer lies in greater levels of service delivery automation that drives faster resolution without the manual overload. The result? Scaling up service delivery to meet the needs of remote workers while driving down the cost of IT support.

The 1E Tachyon Platform was designed with automation at its core and is used by enterprises globally to gain operational efficiencies at scale. For the most common IT issues, we’ve transformed service delivery timescales from days to a mere matter of minutes. Here’s how we do it…

Infographic - From 24 hours to 24 minutes: Transform service delivery in 3 steps


If you’d like to learn more about transforming your organization and the future of the digital workplace, we have lots of great insights available following our recent Work From Anywhere conference!