Oct 22, 2021 Navpreet Kundal

Infographic | The four pillars of an effective Digital Employee Experience (DEX) program

Infographic: The four pillars of an effective Digital Employee Experience (DEX) program

Digital employee experience (DEX), as Forrester see it, is the sum of all the perceptions employees have working with technology and services your company provides. Why does it matter? Because research shows that organizations with mature DEX practices are:

  • 6x more likely to see fewer disruptions to the digital employee experience
  • 56% more likely to agree that their DEX practices help provide a better remote work experience
  • 33% more likely to report higher employee satisfaction
  • 62% more likely to see higher employee retention rates

But implementing a DEX program that scales to improve the experience of remote workers is hard. And with at least 40% of the US workforce alone moving to hybrid working, DEX gaps will impact how productive and engaged your employees are – it’ll even impact the length of their tenure with your organization. Given its significance, it’s surprising that only 34% of IT decision makers say they will be able to support all hybrid work needs in the next two years with their current capabilities.

So what can you do to improve DEX?

Fortunately, Forrester has compiled a DEX maturity assessment that benchmarks your organization against your peers for DEX practices based on four key criteria:

  1. Monitoring
  2. Security and compliance
  3. Remediation and automation
  4. Operating model and integration

By looking at where you’re currently struggling in the four dimensions of the maturity model, you’ll know what the top priorities for your organization should be to improve their DEX practices. Here we explore each criterion, focusing on what it means and why it matters.

Four pillars of an effective DEX program