I’m often asked by customers if it’s possible to integrate Shopping with external tools such as service desk solutions, procurements systems or frankly, anything. Well, with Shopping 3.2 you can do exactly that.
This is important.
Bringing the requests made through your Shopping portal onto the radar of your service desk solution can provide a single holistic view of your service delivery performance. Shopping can fire off a script at each point in the Shopping workflow – from application request, through approval and up to installation completion. These scripts have access to all the properties associated with the request and can be used to open and update tickets in service desk solutions such as BMC Remedy or HP Service Manager.