Unum Deploys Shopping from 1E to Prevent 14,000 Help Desk Calls a Year, Saving $560,000 a Year

Thomas McGrath
Thomas McGrath
Jun 17, 2011

A Fortune 500 company, Unum is a market leader in disability, group, life, long term care and voluntary benefits,supporting more than 25 million policy holders worldwide. With revenues of more than $10 billion, Unum employs 10,000 people across three major business operations, based in Chattanooga, Tennessee and Columbia, South Carolina in the United States and in Dorking, Surrey in the United Kingdom. Unum operates more than 40 other office locations worldwide.

UNUM: Case Study