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1E ITSM Connect Now Certified in the ServiceNow Store


1E aligns real-time endpoint automation with ServiceNow to boost IT Capacity by up to 46%

Ealing, UK – May 22nd 2019 – 1E today announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies 1E ITSM Connect has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of ITSM Connect with ServiceNow.

Addressing the need for greater automation, service availability, innovation and productivity in the workplace, 1E is delivering on providing a first-class experience in augmenting digital workflow automation with endpoint automation capability. Connecting 1E’s award winning Tachyon solution with ServiceNow, incidents can be resolved efficiently and with ease.

“Modern enterprises are focused on the workforce as a key driver for growth and ServiceNow are committed to helping our customers expand productivity and value to the business” said Simon Howard, Director EMEA & APJ ISV Partners, ServiceNow. “We are excited to partner with 1E in providing our customers real-time automation to the endpoint, shortening delivery and resolution times, allowing them to optimize IT resources and improve efficiency.”

Automation is a top priority for IT Service managers seeking to manage the increasing number of tasks being generated, all whilst maintaining end-user expectations of a consumer-like experience. Empowering the ITSM organization, ITSM Connect provides immediate visibility and control of all endpoints through a single controlled process, enabling instant response and remediation for incidents and threats, no matter where the user is located or how they are connected.

“1E is committed to automating endpoint management and improving the IT operations and security of organizations of all types. To achieve that goal, we help customers augment the technology they’ve already invested in to complete the task at hand,” said Sumir Karayi, Founder and CEO, 1E. “Our presence in the ServiceNow Store with a fully certified offering for IT Service Management offers huge efficiency savings, reduced risk and increased productivity for their organization.”

1E offers comprehensive self-service endpoint management and security you can trust. By responding in real-time and augmenting Microsoft and ServiceNow solutions, users are productive and happy while IT is in control and their endpoints are in a guaranteed state. 1E’s solutions automate Windows 10 migrations, patching, compliance reporting and application management both in and outside the corporate network for over 1000 organizations.

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Media Contact

Namita Tendolkar,
Communications for 1E

[email protected]

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