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The pace of change in IT is reaching an unmanageable speed.
Every day IT have to troubleshoot end user issues, manage OS and application deployments and updates. All while keeping systems available and secure.
It's impossible without automation for operations tasks and real-time visibility and control.
A typical computer rebuild or migration might take 2 to 4 hours for an IT engineer to take care of backups, Windows and application re-installs and to restore data.
It's also a major impact on the end user who can't get their work done while waiting for IT to finish the rebuild or migration.
And this is happening every day. Thousands of days' effort could be reclaimed by automation.
Every day, IT teams receive requests to rebuild computers to fix user reported issues or to upgrade to Windows 10. Traditional methods are time-consuming and disrupt business.
Compare traditional approaches with automation by Windows Servicing Suite.
A frequent solution to end user issues is to "rebuild" the computer - wipe the disk and install a clean Windows image.
It takes a lot of work to backup the user's data and settings and then reinstall the applications they need. It's estimated that 20% or more computers will be rebuilt every year so this is a major effort for IT teams.
To address end user reported issues, their computer is backed up, the hard disk reformatted, and Windows and applications are installed.
WSS automates the process to avoid interruptions to the end user's work and ensure the right applications are available after the rebuild.
New computers are coming into an organization all the time. Whether they're to replace an existing computer that's come to its scheduled end of life or for a new hire.
In both cases, a corporate standard image and applications need to be installed. If replacing an existing computer then the user's data, settings and applications need to be migrated to the new computer.
When a user needs to move onto a new computer, IT needs to backup their data and settings, pay an OEM to install Windows then install applications and restore the user data.
WSS installs the standard Windows image on first boot and automates the process of installing the user's applications and migrating their data and settings to the new PC.
To enable Windows 10 advanced security features or to start with a clean system, a "wipe and load" upgrade is needed.
As this means the disk gets wiped, it's critical to backup user settings and data then install applications after upgrading the OS. This is a very resource intensive and potentially error-prone process.
A wipe and load upgrade to Windows 10 is similar to a break/fix rebuild except it can also involve reconfiguring the PC for UEFI as well as updating applications and migrating the user's data.
WSS automates the entire process from user request to migrating the user's data to the new OS version including reconfiguration for UEFI.
In-place upgrade to Windows 10 is less destructive but doesn't offer the option to make system level changes (such as changing from 32 bit to 64 bit or enabling UEFI).
Although it is faster than wipe and load, it still requires IT effort and downtime for the end user.
An in-place upgrade doesn't wipe the hard disk but it still interrupts normal business, and applications may need to be updated for the new OS.
The end-user schedules the upgrade for a time that avoids interruption, system configuration and application upgrades are all automated.