Windows Servicing Suite

The solution for automated servicing and real-time end point automation

Can you handle the pace of change in IT?
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Can you handle the pace of change in IT?

The pace of change in IT is reaching an unmanageable speed.

Every day IT have to troubleshoot end user issues, manage OS and application deployments and updates. All while keeping systems available and secure.

It's impossible without automation for operations tasks and real-time visibility and control.

The solution ... Windows Servicing Suite

Automated Windows and application deployment and servicing

Automated Windows and application deployment and servicing avoids expensive, timeconsuming manual efforts.

Empowered end-users schedule their own servicing

Empowered endusers schedule their own servicing and request applications and services to avoid disruption.

App Migration - Usage based-app migration

Automated application migration based on usage lets end users get back to work quicker

Realtime end point investigation and control

Realtime end point investigation and control for planning and troubleshooting.

Schneider Electric

We needed a complementary, automated way to accelerate our Windows 10 migration. That's where Windows Servicing Suite came into the picture.

Michal Lackovic
Program Manager | Schneider Electric

Learn more about the challenges of Windows servicing

Windows servicing usually requires complex, expensive and time consuming manual intervention. Windows Servicing Suite automates the key maintenance operations such as break/fix rebuilds and Windows 10 upgrades.

Learn more about the challenges of Windows servicing
 Download Product Sheet

See how realtime control can fix end point issues fast

Windows Servicing Suite includes Tachyon, the ground-breaking real-time end point query and control solution. It plays a key role in assessing computer readiness for Windows 10, troubleshooting end user reported issues and reacting to cyber attacks.

See how realtime control can fix end point issues fast
Riverside Health System

We were going to have to hire more than $600,000 worth of labor to come in and do the process. The other option was automation.

Kenny Covington
System Administrator | Riverside Health System

The Windows Servicing Challenge

Select number of users :
10000

PC Break/Fix Rebuilds per year (20%)

15000

PC Replacements per year (25%)

25000

New PC per year (15%)

Computers to migrate to Windows 10

A massive waste and loss of productivity

A typical computer rebuild or migration might take 2 to 4 hours for an IT engineer to take care of backups, Windows and application re-installs and to restore data.

It's also a major impact on the end user who can't get their work done while waiting for IT to finish the rebuild or migration.

And this is happening every day. Thousands of days' effort could be reclaimed by automation.

Every day, IT teams receive requests to rebuild computers to fix user reported issues or to upgrade to Windows 10. Traditional methods are time-consuming and disrupt business.

Compare traditional approaches with automation by Windows Servicing Suite.

Break/Fix Rebuild

A frequent solution to end user issues is to "rebuild" the computer - wipe the disk and install a clean Windows image.

It takes a lot of work to backup the user's data and settings and then reinstall the applications they need. It's estimated that 20% or more computers will be rebuilt every year so this is a major effort for IT teams.

Common Scenario

To address end user reported issues, their computer is backed up, the hard disk reformatted, and Windows and applications are installed.

  • IT Engineer time: 2 hours
  • End user disruption: 2 hours
  • Many remote servers needed

WSS Automation

WSS automates the process to avoid interruptions to the end user's work and ensure the right applications are available after the rebuild.

  • IT Engineer time: 30 minutes
  • End user disruption: 30 minutes
  • No remote servers needed

New Computer

New computers are coming into an organization all the time. Whether they're to replace an existing computer that's come to its scheduled end of life or for a new hire.

In both cases, a corporate standard image and applications need to be installed. If replacing an existing computer then the user's data, settings and applications need to be migrated to the new computer.

Common Scenario

When a user needs to move onto a new computer, IT needs to backup their data and settings, pay an OEM to install Windows then install applications and restore the user data.

  • IT Engineer time: 2 hours
  • End user disruption: 2 hours
  • OEM imaging $25 - $40 per PC

WSS Automation

WSS installs the standard Windows image on first boot and automates the process of installing the user's applications and migrating their data and settings to the new PC.

  • IT Engineer time: 30 minutes
  • End user disruption: 30 minutes
  • No imaging costs

Wipe & Load upgrade

To enable Windows 10 advanced security features or to start with a clean system, a "wipe and load" upgrade is needed.

As this means the disk gets wiped, it's critical to backup user settings and data then install applications after upgrading the OS. This is a very resource intensive and potentially error-prone process.

Common Scenario

A wipe and load upgrade to  Windows 10 is similar to a break/fix rebuild except it can also involve reconfiguring the PC for UEFI as well as updating applications and migrating the user's data.

  • IT Engineer time: 2 hours
  • End user disruption: 2 hours
  • Many remote servers needed

WSS Automation

WSS automates the entire process from user request to migrating the user's data to the new OS version including reconfiguration for UEFI.

  • IT Engineer time: 30 minutes
  • End user disruption: 30 minutes
  • No remote servers

In-Place upgrade

In-place upgrade to Windows 10 is less destructive but doesn't offer the option to make system level changes (such as changing from 32 bit to 64 bit or enabling UEFI).

Although it is faster than wipe and load, it still requires IT effort and downtime for the end user.

Common Scenario

An in-place upgrade doesn't wipe the hard disk but it still interrupts normal business, and applications may need to be updated for the new OS.

  • IT Engineer time: 30 minutes
  • End user disruption: 30 minutes
  • Many remote servers needed

WSS Automation

The end-user schedules the upgrade for a time that avoids interruption, system configuration and application upgrades are all automated.

  • IT Engineer time: 15 minutes
  • End user disruption: 15 minutes
  • No remote servers

Windows Servicing Suite

enhances SCCM to manage the increasing pace of change for IT

Microsoft SCCM

Nomad

Fast, secure
content distribution

Tachyon

Real-time visibility
and control

Windows Deployment Tools

Windows Deployment Tools - Beyond BIOS-to-UEFI

Beyond BIOS-to-UEFI

App Migration

Usage based-app migration

Shopping

User-driven servicing portal and app store

Speak with a Specialist

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