The overnight shift to remote working and, subsequently, to mass hybrid working for the long term, led to a key challenge for Baillie Gifford. How do you maintain a consistent service level when you’ve gone from 12 corporate offices to thousands of home offices? To start, they needed accurate, reliable data about employees’ remote digital experiences.
Baillie Gifford rely on Tachyon Experience to provide real-time insight into employees’ use and perceptions of their workplace technology. But insights alone are never enough if you can’t make active improvements to DEX. Using the complete 1E Tachyon Platform allows Baillie Gifford’s IT teams to be proactive in their approach to IT support by uncovering and resolving issues before they become chronic.
“As an IT team, you need to put your employees first in what you’re delivering and make effective decisions. Tachyon Experience gives us the insights to do that.”