Patching, whether manual or automated, has to be resilient and reliable. It ensures compliance and cybersecurity and is a crucial component of BCX’s service level agreements (SLAs). Up-to-date patching is critical to ensuring systems are protected and that infrastructure is secured against known vulnerabilities. It made sense to ensure that the process was optimized and streamlined so as to reduce downtime and risk, while improving speed and reliability. Automation has also been proven to deliver a measurable return on investment (ROI) in terms of operational costs and employee time.
BCX runs multiple customer environments through 1E, each with their own policies. To resolve this complexity, the solution allows for BCX to assign guaranteed state rules for each environment rather than applying group policies so that BCX can ensure the right configurations for each organisation.