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Case Study

How a Global Manufacturer Gained Vital Visibility and Control with 1E

A leading manufacturer with a presence in more than 50 countries has been a proud 1E customer for more than a decade. In that time, they’ve seen the power of the 1E platform in providing complex environment health insights, maintaining security compliance with automation, and improving IT’s internal reputation overall.

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More Secure​

Automation policies and rules have improved the manufacturer’s overall compliance posture. Even an incident affecting 5% of users creates huge problems for IT–that’s effectively 8,000 users who need support. Aiming for 90% compliance was the old rule of thumb, but with zero-day vulnerabilities, 100% is required.

Empathetic employee experience​

1E customers talk about Employee Sentiment often as a means of assessing the level of end user satisfaction. But for this manufacturer, customer sentiment is also seen as a way of facilitating communication that truly meets the needs of its end users.

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  • How a digital employee experience (DEX) lens helped the organization better prioritize a stretched IT budget
  • Where the 1E Platform can assist in rapid response deployments, reducing potential disruption from a one-day to one-hour outage
  • The impact of 1E’s data insights on making strategic changes, improving the internal reputation of IT, and on communicating with users

Global Manufacturer

A leading manufacturer with a presence in more than 50 countries.

Industry

Region

Global

Company Size

90000+

1E Products used

“We’ve done wonders with rapid response, in that we can fix critical issues and P1 incidents across endpoints near-instantaneously. It’s hugely improved our response to human error incidents – like misconfiguration and patch rollback.”

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