Automation policies and rules have improved the manufacturer’s overall compliance posture. Even an incident affecting 5% of users creates huge problems for IT–that’s effectively 8,000 users who need support. Aiming for 90% compliance was the old rule of thumb, but with zero-day vulnerabilities, 100% is required.
1E customers talk about Employee Sentiment often as a means of assessing the level of end user satisfaction. But for this manufacturer, customer sentiment is also seen as a way of facilitating communication that truly meets the needs of its end users.