How Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E

Although the retailer is early into its 1E journey, a number of quick wins have been identified already. Tills across the estate are typically five to seven years’ old and, as staff report, famously sluggish to load. With 1E, the engineering teams were quick to spot that lots of common processes were duplicated and actually running multiple times, hogging crucial RAM. Just killing those repeated processes has made a tangible difference. The Product Manager believes it’s a main factor in rising customer experience scores.

Identifying and remediating similar issues across the network, which the teams are experimenting with in a controlled way using 1E automation, should remove an estimated 300 calls a week into the service desk. The impact on budget, as well as freeing up engineering workloads, could be enormous. Endpoint visibility is the key.

“Remediation is the real point of difference. No one is doing it as well as 1E,” says the Product Manager.