Better experience.
More secure.
Business aligned.
Query, diagnose, and update endpoint configuration in real-time.
Measure, understand, and troubleshoot the employee digital experience in real-time.
Supercharge ServiceNow by automating fixes directly on user devices.
The 1E platform helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Get a complete view of the end user experience by tracking stability, responsiveness, performance, and sentiment.
Understand how users feel about digital environments by collecting, measuring, and surfacing actionable feedback.
Improve device stability and performance with insights on software usage so you can remove whatever isn’t being used.
Troubleshoot faster, respond quickly to security incidents and threats, and resolve issues in minutes instead of hours.
Modern, automated, real-time configuration & compliance for the entire IT estate.
Increase patching compliance by visualizing real-time patch status and surfacing details on patch failures.
Decrease resolution times without leaving ServiceNow.
Automate common requests, eliminate the need for tickets, and free service desk agents to focus on high-value tasks.
Prevent employees from being impacted by distributions by using spare bandwidth for all IT content distribution.
This healthcare provider’s IT department was used to being very hands-on before 1E. The team had a task list to complete manually each time a new clinic needed to integrate as the company acquired new facilities.
“Before 1E, we were spending considerable time and resources on simple integration processes every time a new site was acquired… Now, 1E is like having a virtual technician standing in front of the PC at the time of execution, making each integration project a fast and accurate rinse-and-repeat solution.”
The IT department chose to deploy 1E’s Experience Monitoring solutions and now the team is able to focus their attention on accurate performance data and get out in front of any user issues with the 1E Experience Analytics. It allows the IT team to adopt a more proactive approach across the IT environment.
With 1E’s Employee Sentiment, the team has been able to gather feedback to review performance and effectively improve the digital employee experience, rather than relying on user reports and tickets to inform decision making.
“1E solutions cut down our integration process by 45 minutes or more per device, releasing any on-site technicians to troubleshoot and tackle higher-value tasks … Each facility has up to 80 machines, and 1E is giving us scalability; the more devices at the location, the more time we save with 1E.”
“A virtual technician doesn’t need to take breaks; 1E can work round the clock”. That’s allowed the IT team to focus time and attention on more strategic projects or solve larger issues.
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