Real-time actions and granular control that maximize Microsoft Intune’s power.
Custom, real-time device health metrics and remediation to extend device longevity and optimize hardware spend.
Supercharge ServiceNow by automating fixes directly on user devices.
Query, diagnose, and update endpoint configuration in real-time.
Measure, understand, and troubleshoot the employee digital experience in real-time.
The 1E platform helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
How 1E Partner sustainableIT is Delivering IT and Efficiencies with the 1E Platform
At 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
This multinational professional services firm is now able to avoid unnecessary spend on help desk costs and free up the IT team for core tasks. The firm’s employees, who are spread across the globe, access the Software Shopping portal where they can choose, download and install or reinstall software within minutes
Challenges
The company’s process to request and install software on end-users’ PCs was lengthy and resource intensive, hampering productivity and damaging the employees’ relationship with the IT department. The firm was spending too much on software outside of its enterprise agreement, as users were unaware of the cost implications. To resolve these issues, the company wanted an automated solution where users could choose, download and install software themselves quickly and easily, whilst being fully informed of the cost implications.
Solution
The organization selected 1E Shopping to provide user-centric downloads and installs of software, with management of the approval process and automation of the delivery through ConfigMgr. Now, users go to the company-branded Software Shop portal from where they can choose, download and install or reinstall software within minutes.
Benefits
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