This multinational professional services firm is now able to avoid unnecessary spend on help desk costs and free up the IT team for core tasks. The firm’s employees, who are spread across the globe, access the Software Shopping portal where they can choose, download and install or reinstall software within minutes.
The company’s process to request and install software on end-users’ PCs was lengthy and resource intensive, hampering productivity and damaging the employees’ relationship with the IT department. The firm was spending too much on software outside of its enterprise agreement, as users were unaware of the cost implications. To resolve these issues, the company wanted an automated solution where users could choose, download and install software themselves quickly and easily, whilst being fully informed of the cost implications.
The organization selected 1E Shopping to provide user-centric downloads and installs of software, with management of the approval process and automation of the delivery through ConfigMgr. Now, users go to the company-branded Software Shop portal from where they can choose, download and install or reinstall software within minutes.
- Automating software delivery–by automating the approval and installation of software, the company is able to save $140,000 annually in helpdesk costs and unnecessary license purchases.
- IT team free to focus on value–the IT team can focus on core tasks and use the time saved through automation to work on new projects.
- Increased user satisfaction and productivity–users are only ever a click away from the software they need.
We have reduced our software licensing bill by being transparent with users. If they choose software that has an associated cost, then they have to follow a request process. This mainly happens when their request falls outside of an enterprise agreement. They need to justify the reason they need that particular application which their manager gets to see and approve. Some users realize they can’t justify, or just don’t need a full version of an application, and choose a free alternative or viewer in its place.
Global Automation Team Leader