Case Study

Multinational Pharmaceutical Company transforms software delivery into 5 minute process

A multinational pharmaceutical company empowered its 51,500 users to download and use software within minutes of selecting it by rolling out an enterprise app store. This automated process has alleviated pressure from the helpdesk and in just 12 months the organization was able to realize savings of more than $5 million.


The company was looking for a quick and easy way for its 51,500 users to select and download the software they needed, when they needed it. There were two areas that had to be radically improved: the long lead times to get things packaged; and automating the delivery of software. To achieve this, the company needed to migrate from Vista to Windows 7 and Windows 8 quickly and seamlessly, while continuing to support certain applications. The organization was still using SMS 2003, so it also needed to migrate to SCCM 2012.


The organization selected 1E Shopping to provide user-centric downloads and installs of software, with management of the approval process and automation of the delivery through ConfigMgr. Now, users go to the company-branded Software Shop portal from where they can choose, download and install or reinstall software within minutes.


Within just 12 months of implementation, the organization saw the following benefits:

  • Request to delivery in 5 minutes–An average of 10,000 users per month downloaded software in less than five minutes.
  • More than 116,000 requests fulfilled–With its simple, seamless, selfservice approach to software delivery, the company has been able to fulfil more than 116,000 requests for software.
  • Estimated savings of $5 million–The company has made a tangible saving of $5 million as well as manpower savings of 20,000 hours.
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Multinational pharmaceutical company

“Before we launched our portal the process had been improved down to seven days to get software deployed, but now, with Shopping, it takes under five minutes.”

Infrastructure Systems Manager