Better experience.
More secure.
Business aligned.
Query, diagnose, and update endpoint configuration in real-time.
Measure, understand, and troubleshoot the employee digital experience in real-time.
Supercharge ServiceNow by automating fixes directly on user devices.
The 1E platform helps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Get a complete view of the end user experience by tracking stability, responsiveness, performance, and sentiment.
Understand how users feel about digital environments by collecting, measuring, and surfacing actionable feedback.
Improve device stability and performance with insights on software usage so you can remove whatever isn’t being used.
Troubleshoot faster, respond quickly to security incidents and threats, and resolve issues in minutes instead of hours.
Modern, automated, real-time configuration & compliance for the entire IT estate.
Increase patching compliance by visualizing real-time patch status and surfacing details on patch failures.
Decrease resolution times without leaving ServiceNow.
Automate common requests, eliminate the need for tickets, and free service desk agents to focus on high-value tasks.
Prevent employees from being impacted by distributions by using spare bandwidth for all IT content distribution.
Established over 90 years ago, Nationwide are one of the largest insurance and financial services companies in the world. Using the 1E Platform, Nationwide were able to adopt an employee-centric approach to endpoint management while simultaneously driving down costs and keeping devices secure.
Scott’s team at Nationwide have a robust approach to endpoint management but wanted to improve how they collaborate with the business-wide initiative to improve the experience of employees, regardless of where they are working. That meant collaborating closely with the Digital Workplace team, which defines the digital employee experience and employee life cycle, to reimagine how they deliver end-user services to improve digital employee experience (DEX) while keeping costs low and devices secure.
The team embarked on a tool consolidation journey to reduce the number of agents required to manage and secure endpoints. Ultimately, they were able to consolidate their infrastructure down to two core solutions: Microsoft and the 1E Client.
1E’s Endpoint Troubleshooting, Automation, Analytics and Employee Sentiment solutions helps Nationwide deliver on one of its primary goals to improve performance monitoring and management. The 1E Experience Analytics module provides real-time data on endpoint health so the team knows whether devices are performing as they need to and, if not, what should be done to improve their performance. The data is also used to augment IT support for faster and proactive issue resolution, with role-based access in place to limit the footprint on devices. The result is faster time to resolution and reduced cost of hardware provisioning, as the team are now able to make informed decisions about when devices need to be replaced.
Of course, security is an important consideration for Nationwide too. 1E’s Endpoint Automation ensures Nationwide are able to enforce configuration compliance at scale, while the platform’s real-time nature is critical when the team needs to know what is running in their estate at any given time. As Scott says, they were able to run a 1E Endpoint Troubleshooting real-time query across 30,000 endpoints and get the information back within 30 seconds.
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