Applying customer experience principles to digital experience monitoring and management

In practically every business today, a frictionless customer experience can create competitive advantage by decreasing churn, increasing engagement, and driving long-term loyalty. Organizations need those same attributes from their employees which is why IT must treat employees just like the business treats its customers. In this webinar, we’ll explore how to deliver a well-defined digital employee experience strategy that brings together the needs of people and business processes with the appropriate application of technology