On-demand Webinar

Better Together, Shopping & Servicenow

Would you like to have one consolidated view of all IT incidents or tickets in ServiceNow so you can better correlate incidents with a more targeted response from IT?

The benefit: Fewer resources will be needed to monitor and run your help desk.

A major bottling company has deployed Shopping, 1E’s enterprise app store, instead of the native capabilities of ServiceNow. The seamless integration between Shopping and ServiceNow provides:

  • A single system of record to track requests, approvals and delivery of applications, with common audit trails of all requests.
  • An on demand end-user experience where end-users can “shop” for IT assets, thereby maximizing self-service capabilities.
  • System Administrators and help desk personnnel have a single place to monitor the status of user-requests and provide the appropriate level of response.

Ambareesh Kulkarni, VP of Client Services and Liam Morrison, Director of Solution Engineering, will use a live instance of ServiceNow and Shopping, to demonstrate how the two products complement each other and provide a solution that meets the demands of both the end-user and IT.

1E Shopping and ServiceNow

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About 1E

Cyber security is critical. One breach could destroy your organization’s reputation and cost millions of dollars. We take that threat seriously. 1E gives you unprecedented control and visibility over your entire IT estate, delivered at speed and at scale. 1 in 4 of the Top 100 companies by market capital are active 1E customers: we’re working towards a world of proactive cyber security, a world where CIOs and CISOs work together to ensure that no threat can bring down their systems.