On-demand Webinar

Better Together, Shopping & Servicenow

Would you like to have one consolidated view of all IT incidents or tickets in ServiceNow so you can better correlate incidents with a more targeted response from IT?

The benefit: Fewer resources will be needed to monitor and run your help desk.

A major bottling company has deployed Shopping, 1E’s enterprise app store, instead of the native capabilities of ServiceNow. The seamless integration between Shopping and ServiceNow provides:

  • A single system of record to track requests, approvals and delivery of applications, with common audit trails of all requests.
  • An on demand end-user experience where end-users can “shop” for IT assets, thereby maximizing self-service capabilities.
  • System Administrators and help desk personnnel have a single place to monitor the status of user-requests and provide the appropriate level of response.

Ambareesh Kulkarni, VP of Client Services and Liam Morrison, Director of Solution Engineering, will use a live instance of ServiceNow and Shopping, to demonstrate how the two products complement each other and provide a solution that meets the demands of both the end-user and IT.

1E Shopping and ServiceNow

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About 1E

Modern users expect a mobile-like experience, with self-service and instant results. 1E enables IT to deliver comprehensive self-service and respond in real-time by augmenting Microsoft and ServiceNow solutions. Over 1000 organizations trust 1E to meet their user, business, and security needs. Your employees are important; they deserve 1E managed endpoints.