Would you like to have one consolidated view of all IT incidents or tickets in ServiceNow so you can better correlate incidents with a more targeted response from IT?
The benefit: Fewer resources will be needed to monitor and run your help desk.
A major bottling company has deployed Shopping, 1E’s enterprise app store, instead of the native capabilities of ServiceNow. The seamless integration between Shopping and ServiceNow provides:
Ambareesh Kulkarni, VP of Client Services and Liam Morrison, Director of Solution Engineering, will use a live instance of ServiceNow and Shopping, to demonstrate how the two products complement each other and provide a solution that meets the demands of both the end-user and IT.
In this keynote, Gartner’s Senior Director Analyst, Stuart Downes, explains how leading-edge organizations can streamline workplace infrastructure and support. Drawing on Gartner’s predictions for, and research on, the future of work, Stuart provides tangible advice to CIOs and IT leaders on how to drive a remote first, automate first strategy…
Technology plays a significant role in employee engagement, but IT often has no insight into whether employees’ daily technology experience is good or bad. The End-User Experience Management (EUEM) market has emerged to close the visibility gap to accurately monitor, measure, and ultimately improve employees’ technology experiences. 1E’s EUEM solution…
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